End users are not able to see Additional Comments Field

[sriram35]

Hi Team,

End users are not able to the additional comments field. In form layout, additional comments field is selected. 

[sriram35]

Hi Ankur,

Yes, Field is available on form

[Ankur Bawiskar]

Hi Sriram,

so check by debugging ACL

Also check any client script or UI policy is hiding it for that view

Regards
Ankur

[Indrajit]

Hey sriram,

refer the below link might help you,

https://community.servicenow.com/community?id=community_blog&sys_id=fe244360db4cb3081cd8a345ca961978

Mark Correct and Helpful If Applicable.

Regards,

Indrajit.

[Pradeep Sharma]

Hi Sriram,

Try to debug it via ACL debugger and check which ACL is restricting the access to the end-users.

More details here.

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/contextual-securi...

- Pradeep Sharma

[sriram35]

Hi Pradeep,

currently, additional comments field is not visible on incident form.

Then how can I debug?