Post Xanadu upgrade in test instance, we cannot fill out risk assessment questionnaire, getting this error message.
I have reviewed the forum I am getting "there are no risk assessments define... - ServiceNow Community
Suggested to add assessment condition which I've done like this
Still same error message, any suggestions? Am I adding the condition as specified in the thread correctly?
Yes, we contacted ServiceNow whom advised us that the issue is caused by a customised script include "CreateAssessment". They patched the script include for us by adding in two functions at the bottom of the script.
First I suggest you check that you have atleast one assessment condition matching the change request criteria. (search assessment_conditions.list in the filter nav bar and hit enter)
Create something like Active = True condition
Then test again, if still not working then add the following into your script include "CreateAssessment" somewhere at the bottom
matchesCondition: function(taskGr) {
if (!taskGr)
return false;
var asmtCondGr = new GlideRecord("assessment_conditions");
asmtCondGr.addActiveQuery();
asmtCondGr.orderBy("order");
asmtCondGr.query();
while (asmtCondGr.next())
if (GlideFilter.checkRecord(taskGr, asmtCondGr.condition))
return true;
return false;
},
getMatchingConditionGr: function(gr) {
if (!gr)
return null;
var asmtCondGr = new GlideRecord("assessment_conditions");
asmtCondGr.addQuery("table", gr.getTableName());
asmtCondGr.addActiveQuery();
asmtCondGr.orderBy("order");
asmtCondGr.query();
while (asmtCondGr.next())
if (GlideFilter.checkRecord(gr, asmtCondGr.condition))
return asmtCondGr;
return null;
},Make sure the script include ends with type as below
