Error message shown when uploading knowledge article using"Upload new version" related link

Kalyani35
Tera Guru

‎02-14-2024 03:00 AM - edited ‎02-14-2024 03:11 AM

When trying to create a version of an article from a "Upload new version" related link, following error pops up. This is happening only in case when the user trying to upload the new version is not author of the kB article.

Kalyani35_1-1707908392777.png

 

What could be the reason behind this? Any inputs will be appreciated.

Thanks

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-14-2024 03:04 AM

Hi @Kalyani35 

 

I think this required some plugin activation. Please check in docs site once.

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Dr. Atul G. - Learn N Grow Together
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Kalyani35
Tera Guru

‎02-14-2024 04:17 AM

Hi Atul,

it works fine for the author of the article, but not for other users..not even Admins.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Kalyani35

‎02-14-2024 04:20 AM

Hi @Kalyani35 

 

Please check UI Action condition

 

UI Action -- Search for thsi UI Action and see.

 

Sorry , I dont have SIR set up in my PDI , so cant check in depth.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Kalyani35
Tera Guru
In response to Dr Atul G- LNG

‎03-27-2024 09:19 AM

Hi,

 It is not specific to SIR.

Thanks

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