how to use Single flow for Multiple software catalogs items which are ordered from Order guide?

Ganesh65
Tera Expert

Hi All , 

we have some 50 software catalog items. on order guide we have same variables. I have created single flow (trigger : service catalog) then i am checking catalog item display name if it matches then create catalog task. catalog task for each software is different.

but now flow is attached to first RITM. and flow does not initiate for other RITM.

flow is working fine if software's are individually ordered. but through order guide it is showing above behavior.   

7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ganesh65 

 

each catalog item must have a workflow / Flow attached only then it will work. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

yes , flow is attached to every catalog item 

It must , can you share order guide configuration?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ganesh65_0-1711551109539.png

Ganesh65_1-1711551200861.pngGanesh65_2-1711551255457.pngGanesh65_3-1711551317880.png