Error received "This is a wrong configuration for Order Guide" when changing the Request Method

[Zubair Jillani]

We have an ask to change the Request Method on an Order Guide from Order to Request or Submit. I receive an error saying "This is a wrong configuration for Order Guide" when I make this update on the Order Guide page.

What are we trying to achieve: Submission option on the last page of the Order Guide to be renamed from Order Now to Request or Submit also the Total field needs to be hidden.  

Please guide with the following:

1. How can we select another Request Method other than Order on an Order Guide?

2. Can we update the option on the last page of the Order Guide to be renamed from Order Now to Request or Submit also the Total field needs to be hidden?

[Sainath N]

@Zubair Jillani : Please refer to the below HI articles that clearly document the steps to be followed to achieve your functionality.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855533

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859569

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Sainath N]

@Zubair Jillani : Did my response address your question, or is there anything else I can help you with?

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[RAMANA MURTHY G]

Hello @Zubair Jillani ,

There was an out of the box business rule Validate Portal Settings running for order guide. You can verify the business rule and check your configurations according to this business rule.

Please mark my answer correct & helpful, if it helps you

Thank you