On call number is not populating in On call Calendar/On- call Schedule

Revathi12
Tera Contributor

‎12-26-2023 01:43 AM

Hi Team,

 

Can some one help me with the issue in On-call Schedule. User On call number is not populating in On-call Calendar/Schedule. When we click on calendar it is not populating on call number. We checked user profile it is active and have on-call number value populated. 

 

Thanks in advance.

 

Regards,

Revathi

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-26-2023 06:21 AM

Hi @Revathi12 

 

Is it in all instances or only in Prod. These are very specific case better to loga HI Support. 

 

or try 

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ersureshbe
Giga Sage
Giga Sage

‎12-26-2023 06:58 AM

Hi, I doubt mobile number and business phone field is empty from sys_user table for that users. Pls update and check it.

Regards,
Suresh.
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Revathi12
Tera Contributor
In response to ersureshbe

‎12-26-2023 07:05 AM

Hi, Both have the values populated.

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