ESC Portal

[pooja_09]

Hi,

ESC Portal - My Tasks Page

In the ESC Portal, when the Reject button is clicked, the input field appears as a single-line text box. I want it to be a multi-line textarea. I tried using DOM manipulation in the sn_ex_sp_action_type client script, but it isn't a reliable solution for future updates. Let me know if there's a proper solution for this.

[Ankur Bawiskar]

@pooja_09 

I shared the analysis below, please enhance your script further.

it comes from combination of these 2 widgets -> todo-approval-actions and todo-approval

the todo-approval widget calls todo-approval-actions widget

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@pooja_09 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@pooja_09 

what's the max length of that single line?

User just need to enter rejection reason, why would they type in long sentences.

I will recommend staying to OOTB and not to clone etc.

check this

Service Portal widget with Modal window issue 

If my response helped please mark it correct and close the thread so that it benefits future readers.