Estimated delivery field on Requests in Service Portal

[Renu9]

Hi All,

Once after we submit a request, we are receiving the estimated delivery field on service portal with the duration. Could you please help me letting know from where the estimated delivery value is fed up. 

According to my requirement, for one of the catalog item, the estimated delivery field should vary based on few conditions.

So, Please help me where can I get script of estimated delivery field in service portal. The below is from my PDI

[Musab Rasheed]

Hello Renu,

Go through this

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552815

https://community.servicenow.com/community?id=community_question&sys_id=b932dbf8db5f1f405129a851ca9619f1

https://community.servicenow.com/community?id=community_question&sys_id=5f407f20db1d6010d5c4d9d96896194c

Mark my answer as correct/helpful based on impact.

Regards

[Renu9]

Hi Rasheed,

Thankyou for sharing the links. I am having a requirement, where I need to pass the value of one variable(ETA: Calendar type) in RITM to the estimated delivery field on Service portal

Whatever the date is is entered in the ETA field, the same has to display on Estimated delivery field.

But I got to know , the estimated delivery field is fetching from request.

I am seeing this from where estimated delivery field is fed up with the data. Can you please tell what is meant by getLongestDueDate()?  

If I want to pass the RITM ETA Variable data to estimated delivery field, How can I pass it? Is it possible only for specific catalog item?

[GaneshKumar]

Greetings,

That comes from execution plans area

Inside the Catalog Item >> Execution Plan lets you select existing plans

In order to create or modify execution plans Service Catalogs >> Execution Plans

Hope this helps !

[Sana5]

@Renu9 Were you able to find a solution to this?