Interactive filter 'field' value is empty
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11-27-2024 03:50 AM
Hi all,
A user is trying to create an interactive filter but after selecting 'table' and when selected 'field' values then it is showing empty as in screenshot .
But when i tried to do that with my access then i am able to select the field and its showing. what can be the reason , the user has lot of roles ,not sure what is restricting for the user

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11-27-2024 06:31 AM
Hi @phani24 ,
Please confirm by impersonating this user and opening a user record (in the sys_user table) that have access to the fields you are looking to select.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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11-28-2024 11:01 PM
Hi @phani24 ,
This is for sure a role issue. Please take a look at the users role to see if he has access to sys_user table.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/