Examples of Business Process entries.

[Fernando Gois]

Is anyone using the CMDB Business Process (cmdb_ci_business_process) table?

Can anyone give me some examples and/or scenarios on what we could add in this table? And what is the purpose of it?

Thanks.

Fernando.

[svnjam]

Hey Larry,

I just started looking into APM and started creating business processes, application categories etc. I would love to connect with you to hear your experience and feedback on APM implementation or what / how you have planned for it. My email address is svinjam@icloud.com

[jonathan_luste]

So there is an interceptor setup to route new requests for business processes.   But it uses the default view, which makes no sense, as I'd define "sense" to be.

How I am planning to use this is to house things with the term "Management" in them.   Incident, Problem, Change, Project, Asset, etc.   Also things like Security Incident Response, Vulnerability Management, Thread Modeling, etc.

Some changes I would add (as this table only as a sys_id field not extended) would be focus or category and parent (if not there).   So:

Incident, Release, Problem, would be category = Operations

Vulnerability Management and Threat Modeling would be category = Security

Product Management, Defect Management, would be category = Development

Parent would be to indicate sub processes or granularity within process.   Example would be five different teams doing different types of Change Management, all reporting to the parent, Change Management.

I'm also going to be creating a new CI relationship type called Supports / Supported By.   This will allow the relationship among the tools the processes use.   So ServiceNow Supports Incident Management, and Incident Management is Supported By ServiceNow & Remedy.

Anyway, that's how I from the community would answer you how I would (and will) use it.

[Community Alums]

Hello, Jonathan

I am facing the same challenge as you did in this thread. How was your experience linking Business Processes as you suggested? Were you linking Business Process and Business Applications with a new cmdb_rel_ci type?

Cheers!