I'm trying to write to the work_notes field in a before insert business rule. i've tried: 1. current.work_notes = ".....";2. current.work_notes.setJournalEntry('....'); I've seen #1 work but not consistently. I'm not sure if there is a scud missile...
All: We're implementing a new instance of ServiceNow and I need to modify the email templates generated during Incident Management. I have no problem accessing and adjusting the templates as an administrator but the person I want to do the maintenan...
Hi all, I have been trying to find a way to populate the RITM 'Assigned To' field with the Request's 'Assigned To' info. Basically when someone submits an order guide via the Service Catalog a request is created and the 'Assignment Group' field on...
Hello Everyone, I'm trying to implement a virtual cart which will collect the records from webservice and add all the records as a Item in the cart. In the Example at wiki only one item is added via script. while I am trying for multiple item. The...
1. What are the potential implications of changing the numbering system so that it display INCYYYYMMDD.0000 e.g. (INC20140925.0001)2. Please advise how can this be technically achieved. My thoughts are not to tamper with the OOTB functionality but t...
Hello Everyone, I'm looking to integrate my instance of Service-Now with some of our vendors which are currently using Service-Now. The purpose is to move tickets back and forth and to enable my instance of SNOW to be the single source where everyth...
We are preparing to integrate to Service-Now, and will be using LDAP to retrieve our user records. I've reviewed a few articles on how to detect disabled users in the LDAP process. Two methods are mentioned; Using a Separate LDAP process to filter ou...
Hi everyone !! How can I set the serial number field as a primary key in the table of hardware assets ?? To not enter two equal serial numbers . Thanks.
Hi, I've tried to search on the subject but have failed to find what I'm looking for. I've got two questions: Lets say Arla Foods wants to use ServiceNow in their distribution centers (DCs) and warehouses.Where would something easy as e.g. a stock...
HI I have created a company profile and made changes to the logo, which shows up on the left side. but i have an issue . whenever a user who has a difffernt company logs in the logo changes to his company's profile. I need the instance to sh...
Hi, I tried closing task from UI button as follows task.state = 3;task.close_notes ='Request has been completed';task.update(); I tried using 'current' as well.. but results in no change. However, its not updating the task. What am I missing her...
Hi all, I've replicated the 'Change Events' Business Rule on the Change Task table to fire events for Change Task calendar notifications, however I can't get it to fire an event when the 'Approval' status changes. The rule runs perfectly for fields ...
Has anyone proven out this concept that was introduced in Calgary? I tried updating some out of box module records by only changing the active flag, which the wiki claims is automatically update_exempt, and I'm still seeing the updated/updated by f...
Hi All, I have been working on change process where we have added custom remediate option at the approval level. Where VP of the department have option to approve, reject and remediate (If they need more information). Below is the wiki that I have u...
I was trying to use Angular in my ServiceNow instance -- starting with the example in this thread. Getting Started with AngularJS in ServiceNow I wasn't able to construct the URL proper to bring in only the active users. I tried: '/sys_user_list...
