Hi folks! How are you? So. I need to create the dependency between category and subcategory. It works on the back end but not in the Service Portal. The data is pulling in but it's not filtering the subcategory. I read an article that mentions how so...
Hello,We have a Drupal instance set up for our intranet and we have ServiceNow for our Service Catalog.We want to be able to use Drupal to search the contents of the Service Catalog and Knowledgebase, display the results in Drupal and allow the user ...
We use favorites a lot, but find the list of out of the box icons limited. How can we add new icons to the list?
How can I make Self Service - Requested Items default to "default view" rather than "Self Service View"? I can change it to default view but it always defaults back to Self Service.Thank you,Donna Lively
by mistake i have migrate my change to UAT instance.how can i back this changes by update set.revert the change applied by commited the update set
This is creating Request, Request Item and Task. Request Item is binded to a Catalog Item. But not sure what to set in RITM (stage?? or anything else??), so that it will later trigger workflow. As currently I am closing the Task but it is not closing...
Hello there,i'm trying to call a API at our Customer Portal via the Outbound REST Message.The API at the Portal creates an Folder. It needs 4 parameters which i defined at the "Content" Area in the POST Method.When i running a test with the "test"-Li...
I have tried many different things to have the Metrics Related List available on different record types, requested items specifically, and also a custom built ADHOC table.1. I've looked at the Metrics relationship and everything looks good there. The...
We have a process where a user is inactivatated in most of our internal systems if they have not completed required training within a specific timefram. The only options open to them are the training system and email. The ask is to have them comp...
For some reason, I can't get Normal change request to open correctly from interceptor. When clicking new, and selecting Normal Change, it used to autopopulate Change Type to Normal. Currently, it's not longer working. Function still works for E...
I need to set an email notification condition so that the notification is not triggered if the incident was updated by "System". I've tried using "Updated by is not System" but the notification is still being triggered. Any ideas?
Hello, I am creating a new Catalog Item that will include a workflow on the sc_req_item table.I began building the Catalog Item by first creating a new Application such that it can be within a separate application scope.I then noticed that I can't ad...
We recently implemented the support chat function in Fuji. It is working well for us and I wish we'd done it years ago! We're looking towards implementing the newer version of Connect Chat in Geneva.Now that we're in production, we're getting asked i...
Hi All, For some reason I'm not able to find (some) assets in the Asset Table. I see them when I search for them (using the Search field), please see screenshots below.Example: Configuration Item LT-B02885Using the seach field I find the following:I'...
Hi, Is there a feature in ServiceNow where I can run a SQL statement on any table. The reason is I need to verify if the records I added/modified were correctly done in a table. Thanks in advance for any response.
