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Resolved! How to show help text for a check box variable?

I'm having an issue with getting help text to work on check box variables. Out of box there is a UI policy that is hiding the Show help (show_help) check box on the variable record. I updated that UI policy so I can check the Show help box to turn he...

checkbox_variable.jpg

Resolved! Requested by date

"Requested by date" field of change Request : What is the definition and why this is used?Please dont guess, if you know the exact answer then only help.

Display value of a URL field

Hi,I need to develop a requirement where a link should be placed on a specific ticket type form and opens the content in a new tab.The link is a PDF a want to upload, somehow, to my SN instance instead of an external link.I've tried a lot of things, ...

favourites tab

This yellow icon comes from which pageclas:sn-widget-list-action icon-delete un-favorite                                           i Inspect class based on this. We have   to write   script right ..in which way to query this ..suggest me guys...In th...

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Manikandan T by Giga Contributor
  • 2868 Views
  • 2 replies
  • 0 helpfuls

Resolved! When the status has to change from "Resolved" to "Closed", it is changing from "Resolved" to "Build in progress and again from "Build in progress" to "Closed" in one second which is increasing the re-open count.

Hi Guys,When the Status has to change from "Resolved" to "Closed", it is changing from "Resolved" to "Build in progress" and again from "Build in progress" to "Closed" in one second which is increasing the re-open count. Please refer to the screensho...

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utkarsha_s by Kilo Expert
  • 3116 Views
  • 20 replies
  • 0 helpfuls

Redirecting to service-now.com

It seems that we cannot redirect to Service-now.com using domain name something like this: service-now.ourdomain.com.Can I found somewhere in the documentation that this feature is disabled or should it be possible?

hafka by Kilo Explorer
  • 4762 Views
  • 6 replies
  • 0 helpfuls

Resolved! sc_req_item & request_item

Hi Folks,I have a question regarding Service catalog. I am trying to understand the difference between sc_req_item     & request _item.   Can someone explain me the difference between the two.Thanks,Ashley

ashleygreens by Giga Contributor
  • 9843 Views
  • 14 replies
  • 3 helpfuls

When to create a new CI class?

As we are on boarding more and more CI's, the question keeps coming up if new CI classes should get built. This may seem like a simple question at first; Linux Server = Linux Class, Windows Server = Windows Class.When you get more into the details th...

gaidem by ServiceNow Employee
  • 2239 Views
  • 2 replies
  • 0 helpfuls

Resolved! Foundation Data Load

All,Is there any standards or documented stuffs for Foundation Data Load in ServiceNow? If so please share.We are in a process of moving our world from Remedy to ServiceNow and I'm a new bee to ServiceNow.thanks in advance.~ Karthick S

Bulk update of an asset field

In the list view for Hardware assets, I would like to bulk update any particular field such as Location or Model Category.   Is this possible? Thanks.Jason

jjones4773 by Tera Guru
  • 5089 Views
  • 9 replies
  • 3 helpfuls

Populate Requested For from the Variable

Hello Experts, I have a requirement to populate the "Requested for" field on the shopping cart page from the catalog item "Requester" Variable.OOB Requested For populates the value of login user but on checkout page I want to populate this value from...

uzzawal by Tera Contributor
  • 4030 Views
  • 10 replies
  • 0 helpfuls

Resolved! How can a fulfiller communicate with the requester?

Fulfillers deal directly with the catalog task, but our requesters don't have access to the catalog tasks for their requests. If a fulfiller requires more information from the requester, how should they request this information? from the catalog task...

Saud1 by Mega Guru
  • 2201 Views
  • 5 replies
  • 2 helpfuls

Where do you store License Keys?

Hi all, We haven't implemented our SN Software Catalog and don't have any automations in place, yet. Quick question for you, where do you store (have stored) all your license keys? Do you use ServiceNow for this? If not, any repository method you sug...

jesusreyes by Giga Contributor
  • 3451 Views
  • 7 replies
  • 9 helpfuls