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issue with attach knowledge base articles to incident

I am trying to attached knowledge base articles to incidents. So I search by the book icon at the end of the short description line and then open one of the articles, there is an Attach to incident button. Once I am done this and saved, I am not seei...

cshriya by Kilo Explorer
  • 3045 Views
  • 6 replies
  • 0 helpfuls

dot walking to update subject in email template

I am looking through code written by someone else that is used within the Service catalog, and I can't find what table the variable is stored in to properly format my dot walk syntax.My situation is that I have a variable, outr_design_synopsis, that ...

dline by Giga Contributor
  • 1991 Views
  • 3 replies
  • 0 helpfuls

Export all data in an application

I searched for this topic but did not find anything. Is there any way to export all of the data in an application out of the system and reimport the data later?What happened is that we allowed some people to play with the GRC module in our developmen...

tjschmitt by Tera Guru
  • 2014 Views
  • 3 replies
  • 0 helpfuls

Modify journal field entries?

I'm looking for a way to modify and/or delete journal field entries. I started by creating a reference field to the task on the sys_journal_field table. I was then able to add it as a related list. However any modifications to the text did not reflec...

gaidem by ServiceNow Employee
  • 5754 Views
  • 12 replies
  • 0 helpfuls

Using a workflow On CMDB

Has anyone ever used a workflow on the cmdb_ci table to get approval for a CI prior to setting it to active? I got requirements yesterday stating that there should be an approval process for CIs but not sure what effects may arise. I see that on the ...

ychick by Kilo Explorer
  • 2245 Views
  • 3 replies
  • 0 helpfuls

Created and Opened date/time fields automatically changing

I've created an ticket with ServiceNow for this, but also wanted to post here, in case someone else has seen this.After upgrading to Berlin (patch 3, hotfix 1), we've noticed that everytime a Catalog Task is updated, the values in the Created (sys_cr...

Sabrina10 by Kilo Guru
  • 1533 Views
  • 2 replies
  • 0 helpfuls

Help with Change Request Lead time

So our Change Manager wants me to update our Change Requests "The general lead-time is 10 days and anything from submit date to planned implementation date that is less than 10 days technically is an expedited change. Is there a way we can create sys...

UI Action to Create a Record in another table

Hello,I am wanting to create a new Release record off the back of an Incident. I have therefore written the UI Action below however it appears to take me back to a list of all Incidents therefore my UI Action is not working correctly, its not even cr...

Invoke by Kilo Contributor
  • 5530 Views
  • 14 replies
  • 0 helpfuls

Customizing Resolve Incident button (UI Action Resolve_Incident)

I am trying to change the behavior of the Resolve Incident button:Right now, it changes the Incident status to Resolved AND closes current Incident form (back to the list of incidents).I want it to just replicate what would be the action of changing ...

gspiegel by Kilo Contributor
  • 2677 Views
  • 4 replies
  • 0 helpfuls

CI Affected Notification for Change Requests

Has anyone had any success setting up Affected CI Notifications from a change Request? We are looking to spawn an email to the customers of CIs that are affected by a Change Request after the change has been approved. I have copied the script from th...

nysbto by Kilo Explorer
  • 1616 Views
  • 2 replies
  • 0 helpfuls

List View Security Constraint

I am getting the following message at the bottom of my list views for ITIL users ONLY. As a result the ITIL user doesn't see all the records in the list view. This is not happening for Admins."Number of rows removed from this list by Security constra...

Eluther by Kilo Explorer
  • 3874 Views
  • 6 replies
  • 0 helpfuls