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Expand Work Notes and Additional Comments by default for all the users

SwethanaB
Tera Contributor
Is there any possibility of automatically expanding the Work Notes and Additional Comments journal input fields when a record is opened?
OR
Can Additional Comments be configured as the default selection for all users?
Please help me on the above-mentioned queries

Thanks!
4 REPLIES 4

Ankur Bawiskar
Tera Patron

@SwethanaB 

where? native or workspace?

screenshots please

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

Native view only

Thanks

@SwethanaB 

see this

UI16 - Additional Comments & Worknotes - set default 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Tanushree Maiti
Tera Patron

Hi @SwethanaB 

 

Refer: Configure automatic resizing 

 

glide.ui.journal.use_html

Converts all journal fields with a text area subtype to HTML editor fields.

Set the Value field to true.

glide.ui.journal.html.editor.autoresize

Activates the autoresize plugin in all journal fields with the HTML subtype.

Set the Value field to true.

glide.ui.journal.html.editor.autoresize_line_limit

Determines the line number after which the scroll bar should appear for the HTML editor component in all journal fields with the HTML subtype.

Effective if glide.ui.journal.html.editor.autoresize is set to true. Enter a maximum value for journal fields to automatically resize.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti