External Vendor to to submit a Change Request Intake Portal/Form to ServiceNow

[sathishakumara]

Hi SNOW team,

Currently, vendors supporting client applications and servers do not have ServiceNow access. They provide the change details to our internal teams, and we create the Change Request on their behalf.

Is there any way to  review the feasibility of providing a secure, restricted vendor-facing form/portal where external vendors can submit their proposed change details? The intent would be for the vendor submission to go through an internal  review before an actual Change Request is created and presented through our normal CAB approval process.

[Dr Atul - LNG]

@sathishakumara 

Yes, you can create a catalog item and then create a change using the SN-provided extended change OOTB functionality in the portal. Explore that option and see if you can use it as a base to build your solution.

[sathishakumara]

Hi @Dr Atul - LNG ,

We are not providing access to self service portal to external users. How do we proceed with thst option. Because current option is only allowed to user having access to self-service portal.

[Dr Atul - LNG]

In this case, an inbound action would be a suitable approach. Please create a standard change template and share it with the vendor so they can complete it. Once the template is filled in and reviewed, we can create the change request.