External Vendor to to submit a Change Request Intake Portal/Form to ServiceNow

[sathishakumara]

Hi SNOW team,

Currently, vendors supporting client applications and servers do not have ServiceNow access. They provide the change details to our internal teams, and we create the Change Request on their behalf.

Is there any way to  review the feasibility of providing a secure, restricted vendor-facing form/portal where external vendors can submit their proposed change details? The intent would be for the vendor submission to go through an internal  review before an actual Change Request is created and presented through our normal CAB approval process.

[Dr Atul - LNG]

@sathishakumara 

Yes, you can create a catalog item and then create a change using the SN-provided extended change OOTB functionality in the portal. Explore that option and see if you can use it as a base to build your solution.

[ChiragKB]

<p>Hi team,</p>

<p>Yes, we can definitely set this up! Here is how we can implement it:</p>

<ul>
<li><strong>Vendor Portal Form:</strong> Create a custom Service Portal page or Record Producer where vendors can submit their proposed change details securely without needing full ServiceNow access[cite: 1].</li>
<li><strong>Staging &amp; Review Workflow:</strong> Route submissions to an intermediate review table so the internal Lumexa team can verify the details first[cite: 1].</li>
<li><strong>CAB Integration:</strong> Once approved internally, a quick action can automatically generate the official Change Request to feed into your standard CAB process[cite: 1].</li>
</ul>

<blockquote><strong>Useful Tip:</strong> Use token-based access or light external user roles so vendors can submit forms securely without exposing your broader ServiceNow instance.</blockquote>

<p>Let me know if you want to map out the form fields!</p>