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Faceted Search Widget on sp_search page

Isak
Kilo Contributor

Hey,

I am trying to hide the kb_author as a search source for the faceted widget that is on the sp_search page. I found a doc

"Disable facets for a search source" and i tried to add in kb_author sys ID as the value but the widget is still allowing a user to see Author on the widget. The requirement is that the user cannot see who authored articles. Any suggestions? 

 

2 REPLIES 2

Bill_Ymr_61
Mega Guru

Here is one way to do it, but there is probably a better way:

  • Navigate to Service Portal > Search Sources
  • Open the Knowledge Bases list
  • Scroll down to the Facet generation script
  • Find the following line and comment it outfind_real_file.png
  • Click on Update to save and exit

Before:

find_real_file.png

After:

find_real_file.png

@bill_ymr 

Could please look into below post?

https://community.servicenow.com/community?id=community_question&sys_id=9dfd564ddb013410190dfb24399619d6