Greetings everyone,My ServiceDesk is in need of adding new, blank tasks to existing request items. Right now, we have a MISC request form that we utilize for any requests that are not featured in our Service Catalog. Currently the workflow only makes...
Hello, For list field values, the value will be hyperlink to the record. But for some users the hyperlink is missing even though user has access to the field and they are able to select the values for the list field. If we are impersonating with the ...
We have a table with a number of records. This table is referenced in a variable on catalog items for the customers to select. A few if the records in that table are no longer required and I would like to make it so they are no longer visible to the ...
I have 3 attachments on catalog , all are showing same sys_id . I am trying to open one record those are downloading . i want to get sys_id of specific attachment. Please suggest me how to get single record sys_id. i want to get sys_id of picture an...
I have a user who is getting "logout successful" message each time he attempts to login. I checked his profile and noticed he has two accounts with the same EMAIL ADDRESS, but different USER ID. Also, I noticed that one of the accounts has been locke...
I am looking to make modifications to the 'Create New' wizard for Change Management. I cant seem to find the wizard. I look in the "system wizards" application at the "wizards" module but there is no wizard in there for change management, i just see ...
hi ihave a requirement that, we need to hide the close task button and close complete option in state field on change task when rfc record is created on change request and change task short description contains System Test & Validation. below are...
Hi Expert, Thanks in advance . While accessing the custom table for non admin user security constrain prevent access to requested page gives. Total 33 ACL , no Before query BR .and only 6 acl for read level, Do i need to check anything else? Please ...
How can we load data from excel sheet to Multirow variable set.
How to check instantly , whether a Scheduled Job is working or not?
I'm trying to get what the customer inputs into the service portal form variable "description" into the RITM "Description" string field. See attahcment.
We've recently acquired another non-prod instance to use and I was looking for some best practices to set this up.Could I confirm If I can simply:1. Request a clone from our prod instance to the new one ?2. Set-up the remaining items e.g. email setti...
Hi. What are Outage Incidents? And how are they different from Incidents? Please give examples too and not just the definition.
Hi, I want to display variables content into a notification Accessing variables doesn't work directly in notification HTML so i've created an email script I can display some variables (e.g. a date variable) but I can't get others like reference to s...
Hello, I am looking for the best way to scheduled jobs and creating tasks using templates. I need a template that I can assign to different accounts. I have been successful at creating the scheduled job, manually executing it and creating a task. I...
