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Problem Management Automation

Hello, We currently have a process where if a P1 incident ticket is closed, it creates a problem ticket. While all P1's are not major incidents, there a lot of cases where these such tickets are not problems or need to be tracked through one. Ex. A u...

Imran Shad by Mega Expert
  • 954 Views
  • 2 replies
  • 0 helpfuls

Flow Designer: create action when record is updated

Dear Community, First let me describe the User Story: When a ticket has been created from an email, a set of notifications must be sent when the field "affected user" is changed (sys_user Table). Situation: I created a flow which create a ticket from...

Resolved! Service Catalog category not showing on the service portal

Hi Team, I am having an issue related to the service portal. In my service portal I am not able to see the "service catalog" category instead the "standard changes" category is visible and I don't need it. Because of this the catalogs under the  "ser...

Community Alums by Community Alums  
  • 1528 Views
  • 5 replies
  • 1 helpfuls

Create an excel with two columns

Hello, I have created a Record producer to generate an excell. Currently the excell is created without problem but I have all the data in the same column and I would like it to be created in two separate columns. The code used to create the excell is...

Resolved! Using For each loop in flow designer

In a particular flow in flow designer, there are cases where there is more than one child record, for example I have tested with record X which has 5 network cards. I think we have to add in the flow something like For Each loop before the send actio...

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Resolved! UI action for list and form

Hello,   I have an UI action that is applied on both list and form. The button contains a script include and I have some calculations in it. What I want to do is to redirect to current form when the UI action is clicked from form and of course, redir...

Resolved! how to check email.subject contains a partiular string in servicenow

Hi,   I have a issue when I am trying to find a particular string in email.subject so I have used following in the inbound email action but none of them worked.   if(email.subject.toLowerCase().indexOf("INC") > -1) { current.u_escalation_type='Inci...

SSA1 by Giga Expert
  • 1683 Views
  • 2 replies
  • 3 helpfuls

Resolved! autopopulate field values (of user) using glideAjax

Hello, I am using below client script to auto populate field values ('manager' and 'lastname'), when user in 'requested_for' field changes function onChange(control, oldValue, newValue, isLoading, isTemplate) {   if (isLoading || newValue === '') {  ...

Resolved! Auto-populate fields from selected user

Hi all,  A bit of a beginner when it comes to javascript so I was hoping someone may have a recommendation for me. I've also found various tidbits of information out in the wiki on field auto-populating on forms but couldnt figure out how to piece th...

Bhadley by Kilo Expert
  • 38253 Views
  • 21 replies
  • 27 helpfuls

Classless Script include

hi i have a requirement that i have to write two classless script include and call the first one in second script include.i have written  script include 1 for addition var a;var b ;function Add(a,b){ var c = a+b; gs.addErrorMessage(c); return a,b;} s...

CMDB and SCCM

Hello, I want to integrate SCCM data (hardware characteristics, software...) into the ServiceNow CMDB. I have the CMDB and ITAM modules of ServiceNow platform. I can't use Service Graph Connector because I don't have ITOM. I can't use the SCCM plugin...