We currently have GMT timezone for UK users, but for the summertime they use BST, this causes their tickets to be timestamped with a 1-hour difference.Any suggestions on fixing this or how to add BST to ServiceNow for summer time?Explanation of BST a...
Hello, maybe someone from the community can help me, we have this UI Action ="Cancel" in RITM form that can cancel the request.In some request items, when the support person normally cancel the request:State = Closed IncompleteStage = Request Cancell...
Good afternoon, everyone! I'm looking for guidance on the best way to restrict most email notification templates from sending to members of a specific assignment group or email domain. Ideally we only would like to have this group receive email notif...
We have implemented several notifications against Incident table with different WEIGHT value with 10, 20, 30 by different implementors. Does anyone let me know what the purpose of the weight field of the notification? Is it precedence idea? No notifi...
Hi everyone,Can you please explain me if it is possible to delete an automated indicator created by me? I created an indicator using the wrong indicator source, so I would like to delete it from the system. Please help me if you know how will I be ab...
How can I get a list of tickets where the user is either the Requester, Requested For, Assigned To. Basically if a user is associated with a ticket in any way.
Hi All, I am having a requirement where I need to set the due date of the catalog task when a field value changes in RITM. Until that time due date should be empty 1. Create a request in service portal 2. Req, RITM, Sc_task are generated via a workfl...
I am starting off to create our IT Portfolio. What is the benefit of creating different Taxonomy Layers? To me, it seems they are rather getting into my way. When I create a node on Layer 2 or 3, I always need to create a parent node - that would be ...
I'm using postman and trying to create record in servicenow.. but I'm getting error as "user not authenticated" For instance SSO was enabled.. i.e., Okta.. so what things I need to take care?
Hi all, I have multiple different customers who wish to have access to create incidents via service portal. Customer name should show their company name only not others. They should also see the status of their incident on the portal. Can any one pro...
In catalog item we have used multi row variable set (MRVS), while submitting the form in RITM MRVS is populating but in SCTASK it is not showing, i want to display the MRVS in SCTASK level
In the activity log, I see that information of custom field changes such as "Requested for domain" is captured. But in the activity log it is capturing twice and not sure what is the mistake . When I'm updating the work notes it is capturing only o...
Hi, I am trying to create a business rule that is triggered when a field is changed in a certain table. The business rule is supposed to cancel the workflow running on a specific request that uses the record. So the "current" is the record in the t...
Hi Team, I want to add 1minute to the current date time field, please help with script I tried below not working var gtime1 = new GlideTime();gtime1.addSeconds(60);
