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There are some users they are not able to submit the requests form portal through the catalog item. whenever they click on the Submit we are getting the error "Sorry you do not have an access or either data does exist can some help me with this why

There are some users they are not able to submit the requests form portal through the catalog item. whenever they click on the Submit we are getting the error "Sorry  you do not have an access or either data does exist can some help me with this why ...

How to create a item by using CartJS API ?

Hi, Previously, attached functionality developed using cart API. we want to modify this using CartJS API. I am new to this functionality. Please help with coding part of attached functionality. Thank & Regards, Kartheek.

VKR7788 by • Tera Contributor
  • 1323 Views
  • 4 replies
  • 0 helpfuls

Jira integration with ServiceNow through Scripted Rest api

we have connected to Jira using Scripted rest api, we are successfully able to connect and create incident in the ServiceNow table when issue is created in Jira. But works only when authentication required check box is unchecked in scripted rest api ...

Geetha9 by • Tera Contributor
  • 2588 Views
  • 3 replies
  • 2 helpfuls

Where is SLA information stored?

Hello everyone. I am trying to gather reports regarding all the different SLAs each contract has on ServiceNow. I ran a report on the SLA Definition [contract_sla] table but was not able to find some records. When I looked at the Task SLA [task_sla] ...

Confirmation Dialog Box using UI Page, OK Button will not work

When cancelling a change, I am using a confirmation dialog box that pops up to enter reason and select OK.  When I enter the reason, select OK, nothing happens.  I xml'd the ui page and the Cancel change ui action from my personnel development instan...

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Gary Martin by • Mega Contributor
  • 4982 Views
  • 6 replies
  • 4 helpfuls

How to use query records with an array?

I am having an array with these values.. var arr = [10, 20, 30, 40]; var gr = new GlideRecord('incident'); gr.addQuery('number', 'INC0003440'); if(gr.next()) { var getCode = gr.code; if (arr.indexOf(getCode) != -1) {                     ----> Instead...

Sathwik1 by • Tera Expert
  • 849 Views
  • 1 replies
  • 0 helpfuls

Resolved! How do I associate the subflow with main flow in Flow Designer

Hello All - Using the Flow Designer, I built a rather large workflow (about 200 steps) that still needs to grow even larger.  So, I figure I should do some subflows.  The problem I am running into is that I don't know how to make sure that my subflow...

Ben124 by • Tera Expert
  • 2517 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to set notification subject through email script

I have to set approval rejected user to populate in email notification. Notification i have written on Change_request table. Here my script: appr = new GlideRecord('sysapproval_approver'); appr.addQuery('state', 'rejected'); appr.addQuery('sysapprov...

prasad8 by • Giga Expert
  • 1339 Views
  • 8 replies
  • 0 helpfuls
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