I've a requirement where we need to create a report that shows each resolver group and their average time they update the end user for their tickets(for 'incident_task' and 'sc_task' tables). Could someone please help in this? Thanks and regar...
Hi Guys, Need to Help to trigger approvals from "Approval Rules" scripting of "Ask for Approval" block of the Flow. Till Line number 10 ,everything is correct and we are able fetch list of sys_id's which is expected. No Approvals are seen in RITM'...
I wanna create variable in record producer. That variable should have values only in between 500 to 5000. by default it should hold 5000.
How to write warning message in catalog items using UI policy ?Can someone please assist me regarding this query? I have written a UI Policy but its still not showing message.
Hi everyone, I need to create change task on following condition matched change requests: I have already made changes in workflow, so new created change requests will have desired change tasks. Now I have to create change task on already created cha...
Can someone please help me regarding this query? how to create an Incident (Monthly) Month End CSAT Survey report as follows: Percentage By month of each questions answered of the overall surveys received
Hi Community Team, I am new in scripting part of ServiceNow platform & stuck with the requirement - Journey date field should be in between Start date & End date (i.e., Journey date cannot be before start date & cannot be after end date). I tried to...
Hi, For tickets (either incidents or catalog tasks (we call them requests)) is there a date field on the ticket that is set when it is assigned to an employee user id, re: assignee? There are two ‘open’ date fields, for both types of tickets. The...
Hello, I am trying to create a flow that can automatically export incident records to excel and then automatically add the excel to catalog request. Could you please help me if you have any idea or document?
One of our clients needs to have a report created that would show them the time taken to complete an INC after it was assigned to an ITIL User. Their SLA Definitions for resolution calculate the entire lifecycle of the INC from the time it was opened...
I have a requirement like this , whenever we add anything ok work notes/additional comments that should be appear on RITM along with comment i need short description of the sc_task like this lets consider Short description : Testing comment on work n...
Hi All, I have a requirement to have a different tab in RITM form for a group of users. Now the question is is there a way to show only few variable in that tab to work on? In the DLCM tab I want to show few variable which are visible and mandatory ...
Hi, I want to execute multiple functions in parallel (i.e. spawning multiple executions of that function) from a for loop, is that even possible? In the example below, I would have expected (or rather, hoped) that the for loop basically spawns 3 para...
I need to create a read only role to be utilized by various departments in my company to allow them to view all data in Incident, Problem, and Change. The role has been created and I have added it to the ACL's for Incident with a read operation. As a...
Hi Everyone, I dont know y one of the user in my prod instance is getting inactive and locked out after every LDAP run on daily basics.i have tired making him active and removed the check in from lock out but again in sometime he gets locked out.he i...
