Faceted Search Widget on sp_search page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-21-2020 07:57 AM
Hey,
I am trying to hide the kb_author as a search source for the faceted widget that is on the sp_search page. I found a doc
"Disable facets for a search source" and i tried to add in kb_author sys ID as the value but the widget is still allowing a user to see Author on the widget. The requirement is that the user cannot see who authored articles. Any suggestions?
- Labels:
-
Service Catalog

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-21-2020 08:27 AM
Here is one way to do it, but there is probably a better way:
- Navigate to Service Portal > Search Sources
- Open the Knowledge Bases list
- Scroll down to the Facet generation script
- Find the following line and comment it out
- Click on Update to save and exit
Before:
After:

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-28-2021 04:00 AM
Could please look into below post?
https://community.servicenow.com/community?id=community_question&sys_id=9dfd564ddb013410190dfb24399619d6