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01-23-2024 02:35 AM
Hi team,
I have created one SLA definition with some filter conditions and It should not trigger when I select any business service from the below conditions.
But the SLA is triggering when I select business service one of those above.
Am I making any mistake in the filter condition?
Please help me here.
Solved! Go to Solution.
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01-23-2024 02:59 AM
Hi @lucky24
I tested with AND conditions and it is fine.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-23-2024 02:59 AM
Hi @lucky24
I tested with AND conditions and it is fine.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-23-2024 03:10 AM
Hi Atul,
Thanks for your response.
Then what condition should I add there because I am not able to select "Not one of" as business service is the reference field?
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01-23-2024 03:11 AM
Use the way , instead of OR use AND
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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