FIlter condition is not working for SLA

[lucky24]

Hi team,

I have created one SLA definition with some filter conditions and It should not trigger when I select any business service from the below conditions.

But the SLA is triggering when I select business service one of those above.

Am I making any mistake in the filter condition? 

Please help me here.

[Dr Atul - LNG · Accepted solution]

Hi @lucky24 

I tested with AND conditions and it is fine. 

[lucky24]

Hi Atul,

Thanks for your response.

Then what condition should I add there because I am not able to select "Not one of" as business service is the reference field?

[Dr Atul - LNG]

Use the way , instead of OR use AND