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FIlter condition is not working for SLA

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lucky24
Tera Contributor

‎01-23-2024 02:35 AM

Hi team,

I have created one SLA definition with some filter conditions and It should not trigger when I select any business service from the below conditions.

lucky24_0-1706005774793.png

But the SLA is triggering when I select business service one of those above.

Am I making any mistake in the filter condition? 

Please help me here.

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎01-23-2024 02:59 AM

Hi @lucky24 

 

I tested with AND conditions and it is fine. 

LearnNGrowAtul_0-1706007544213.png

 

 

LearnNGrowAtul_1-1706007588378.pngLearnNGrowAtul_2-1706007597921.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎01-23-2024 02:59 AM

Hi @lucky24 

 

I tested with AND conditions and it is fine. 

LearnNGrowAtul_0-1706007544213.png

 

 

LearnNGrowAtul_1-1706007588378.pngLearnNGrowAtul_2-1706007597921.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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lucky24
Tera Contributor

‎01-23-2024 03:10 AM

Hi Atul,

Thanks for your response.

Then what condition should I add there because I am not able to select "Not one of" as business service is the reference field?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to lucky24

‎01-23-2024 03:11 AM

Use the way , instead of OR use AND

 

LearnNGrowAtul_0-1706008290709.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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