FIlter condition is not working for SLA

[lucky24]

Hi team,

I have created one SLA definition with some filter conditions and It should not trigger when I select any business service from the below conditions.

But the SLA is triggering when I select business service one of those above.

Am I making any mistake in the filter condition? 

Please help me here.

[AndersBGS]

Hi @lucky24 ,

It's because the condition is true no matter what business service your selection. In your condition you have stated, business service is not ... or business servicenow is not... By stating it like this, even if you business service is "1st line, then the 2nd line will evaluate the condition to true.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards
Anders

[lucky24]

Hi AndresBGS,

Thanks for your response.

Then how should I use filter conditions there?

[AndersBGS]

Hi @lucky24 ,

Try with the solution provided by @Dr Atul - LNG . If his solution doesn't work, then please let me know - then I will look further into a solution for you.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards
Anders

[Dr Atul - LNG]

Hi @lucky24 

I want to test it my end , which table you are using. ]#Also  by seeing the screenshot 

it look like you are using wrong way to check the Business Service is not. You are putting the OR condition.