Fixing intermittent empty menu?

Vincent Wong1
Tera Contributor

‎03-13-2024 06:28 PM

Hi all,

 

Our ServiceNow instance sometimes is unable to load the menu returning an empty list.

 

I did suspect sometimes is due to network slowness.

1. I was wondering if anyone else is having similar issue?

2. Is it possible to relate to our Menu size?

VincentWong1_0-1710379517574.png

 

Thanks in advance

 

Vincent Wong

 

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Community Alums
Not applicable

‎03-13-2024 08:06 PM

Hi @Vincent Wong1 ,

This seems to be a browser issue to me!!

Please clear the browser cache and try again.

 

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Vincent Wong1
Tera Contributor
In response to Community Alums

‎03-13-2024 08:13 PM

Hi Sandeep,

 

Agree, yes related to browser issue.

It just happens quite often.

Bad user experience to request user to clear the browser cache and try again all the time.

 

Therefore = I was exploring if anything can be done by the system itself.

 

Vincent Wong

AngeloG
Giga Contributor

‎04-17-2024 06:16 AM

This is definitely a ServiceNow issue in my opinion, even though it's browser related. We're a small team of 20 users and each and every one of us are experiencing this annoying problem, and it happens extremely often.

Vincent Wong1
Tera Contributor
In response to AngeloG

‎04-17-2024 06:28 PM

Hi Angelo,

 

Your team situation is worse than mine. I am receiving report about 1 out of 20 users.

Did you raise support ticket to ServiceNow?

 

Regards, Vincent Wong

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