Fixing intermittent empty menu?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-13-2024 06:28 PM
Hi all,
Our ServiceNow instance sometimes is unable to load the menu returning an empty list.
I did suspect sometimes is due to network slowness.
1. I was wondering if anyone else is having similar issue?
2. Is it possible to relate to our Menu size?
Thanks in advance
Vincent Wong
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-13-2024 08:06 PM
Hi @Vincent Wong1 ,
This seems to be a browser issue to me!!
Please clear the browser cache and try again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-13-2024 08:13 PM
Hi Sandeep,
Agree, yes related to browser issue.
It just happens quite often.
Bad user experience to request user to clear the browser cache and try again all the time.
Therefore = I was exploring if anything can be done by the system itself.
Vincent Wong
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-17-2024 06:16 AM
This is definitely a ServiceNow issue in my opinion, even though it's browser related. We're a small team of 20 users and each and every one of us are experiencing this annoying problem, and it happens extremely often.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-17-2024 06:28 PM
Hi Angelo,
Your team situation is worse than mine. I am receiving report about 1 out of 20 users.
Did you raise support ticket to ServiceNow?
Regards, Vincent Wong