Flow based on variables for Service Catalog RITM

[Sriram28]

Hello Team,

I have an issue related to flow. Help me to achieve this.

Once a request submitted, and RITM gets created.

We have two variables:(check box)

1) request approval

2) Approval not required

So, after ritm gets created, and if a user checks- "request approval" variable and save ritm it should go to approvals and once approved then catalog task.

If they select - "approval not required" and saves ritm it should directly create Catalog tasks.

Now, creation of approvals and catalog task is fine and working well.

Issue:

How we can make the flow waits till they select any checkbox variable on ritm level. so, once the check it should proceed further.

[Brad Bowman]

I have encountered similar requirements and met the unfortunate realization that Flow Designer fails miserably in this regard.  This is something that works so effortlessly in the now legacy Workflow Editor but it's a foreign concept in Flow Designer.  It's as if the development team never intended Flow Designer to be used in real life Service Catalog scenarios.  There are some workarounds suggested in Community posts, but I couldn't get any of them to work reliably except this one - create a new field on the sc_req_item table that will be updated instead of the variables, or re-purpose an existing unused field.  In either case, the users will either update the field directly, or you can create a Business Rule to update the field when the variable is updated.  I know, it stinks.  ServiceNow's own documentation says to avoid using Catalog variables in wait for conditions, if you can believe that.

[Bhuvan]

@Sriram28 

Follow below documentation

https://www.servicenow.com/docs/bundle/zurich-build-workflows/page/administer/flow-designer/task/add...

https://www.servicenow.com/docs/bundle/zurich-build-workflows/page/administer/flow-designer/concept/...

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan