Flow desiginer is not triggering after adding in catalog item form flow field

[AzizM]

I configured the Service Catalog as the trigger condition for the flow. However, the flow is not triggering when a request is submitted, and no Flow Context is being created for the RITM. When I test the flow directly from Flow Designer, it executes successfully. Am i missing something?

[AzizM]

Hello Mohammed,
Thanks for responding, i did check and understand what's the issue is.

I created a catalog item using Flow Designer; however, when a request is submitted, the Flow Designer flow is not being triggered, and the flow_context is not getting populated on the RITM.

During my investigation, I noticed that the Start FlowDesigner Flow Business Rule is triggered only when the RITM stage meets the expected condition, whereas the default RITM stage is currently configured as waiting_for_approval. Due to this stage mismatch, the Flow Designer flow is not being initiated.

We cannot modify the default RITM stage because several existing legacy workflows depend on the current waiting_for_approval value.

Could you please advise on the best architectural approach to resolve this issue without impacting the existing workflow-based catalog items?

I have modified the business rule condition from current.stage == 'request_approved' to current.stage == 'request_approved' && current.stage == 'waiting_for_approval'. i can see the flow_context in this situation, but when i click on flow_context. flow is empty. 

[AzizM]

Both RITM_stage && business_rule is OOTB and the mismatch has been happening through this only.