Flow Designer Approval Skipped with Message "Skipped due to no valid approvers"
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yesterday
Hi Team,
I'm troubleshooting a Flow Designer approval issue where the Ask for Approval action is being skipped.
Flow Output:
- Action Status: Success
- Approval State: Skipped
- Approval Reason: "Skipped due to no valid approvers"
In my case:
- The approval is configured as a Manager Approval.
- The users have managers assigned.
- The manager records are active.
However, the approval step is still being skipped and no approval is generated.
Has anyone encountered this before? Besides inactive or missing managers, what other conditions can cause ServiceNow to determine that there are no valid approvers?
Any suggestions on what logs, flow inputs, or approval records I should review would be appreciated.
Thanks
Hrithika
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yesterday
Hi @Hrithikah ,
This issue is most likely caused due to missing manager record or inactive manager.
However as you are sure the manager is not empty and active.
Follow below steps to troubleshoot:
- Verify the flow action.
- Try to remove the reference and again add it.
- Test/Debug the flow and validate what data/sys_id is passed in "Rules" (Configuration Details of actions)
Thanks
Anand
