Change request values not copied when moved the standard changes form one instance to another

ShobharaniK
Tera Contributor

Hi, 

 

I am trying to migrate some of the standard change templates from one instance to another. I took the xml export of the following tables and imported them into target instance:
std_change_record_producer
sc_category
sc_cat_item_category

 

in the first instance- the change request values are getting populated

ShobharaniK_0-1786608160220.png

but in the target instance, these values are not getting populated:

ShobharaniK_1-1786608384709.png

 

Is there a recommended approach to migrate Standard Change Templates while retaining all template values?
2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @ShobharaniK 

My experience has been that whenever a standard change template is needed, it should be created directly in Production because it has dependencies and requires approval. So, I recommend creating the template in Production and getting the necessary approval.

 
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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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Ankur Bawiskar
Tera Patron

@ShobharaniK 

there are other tables also which are involved

worth checking this

How to Migrate Standard Change Templates Between ServiceNow Instances 

also check this

Export Import of Standard Change Templates 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader