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Definitions of default incident fields.

I have been asked to explain reporting based on how to best determine what field to use. Reports seemed very straight forward to me so I was unsure what she needed. After looking at the wiki and further discussion I found what she was really looking ...

Sleep or wait function?

Is there a server side function for either of these that would work in a business rule?Scenario:I have an application that requires password resets on a regular basis. I have added a field to the incident form via a ui policy/ui action combination th...

World Clocks configuration

One of my teams like the dashboard feature of world clocks since we have offices around the world and it is good to know what time it is there.The question I have is how do I change the clocks that are visible or add new timezone clocks?

Daylight savings time issue

I am running into a Daylight savings time issue:The SYSTEM view has the default timezone field where it suggest EST, CST, PST...etc. You can enter anything as it is a text field. And this is ok. You put in the default and this works for "S" standatd ...

Making a Hierarchy using Locations and Departments

Hi,I would like to be able to use Locations and/or Departments to build a Hierarchy , with Business Units at the top, and progressing to various cost centers.I see that a 'Parent' capability is possible with the User Group entity, but I want to keep ...

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