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Flow designer approvers called from decision table not triggering

Shraddha17
Tera Contributor

I have configured decision table having requestor's organization stored in combination with organization's approver. When I call this decision and pass input as Requested For (from Get catalog variable) the approval is not getting triggered. However, when a "Test" the flow from flow designer interface, the approval gets triggered. What am I missing ?

10 REPLIES 10

Hi @Shraddha17 

 

Could you please share "Get Catalog Variables from M365 Copilot Cowork Variable Set" Action details.

 

Also , if your are getting flow context  for your flow, please check what input value - you are getting for the mentioned Action.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

yashkamde
Giga Sage

Hello @Shraddha17 ,

 

share the screenshot from flow executions both when normal triggering and testing..

Ankur Bawiskar
Tera Patron

@Shraddha17 

did you confirm if during flow execution the correct user sysId is passed as input to decision table?

share that screenshots

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Yes Ankur,

Input is being passed correctly, also decision table is returning correct answer

Shraddha17_0-1785928101545.png

 

However in logs, I could see below -

 

Shraddha17_1-1785928204536.png

Note - The designated approver has been given approver_user role.