Flow designer approvers called from decision table not triggering
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 hours ago - last edited 4 hours ago
I have configured decision table having requestor's organization stored in combination with organization's approver. When I call this decision and pass input as Requested For (from Get catalog variable) the approval is not getting triggered. However, when a "Test" the flow from flow designer interface, the approval gets triggered. What am I missing ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
23m ago
Hi @Shraddha17
Could you please share "Get Catalog Variables from M365 Copilot Cowork Variable Set" Action details.
Also , if your are getting flow context for your flow, please check what input value - you are getting for the mentioned Action.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 hours ago
Hello @Shraddha17 ,
share the screenshot from flow executions both when normal triggering and testing..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 hours ago
did you confirm if during flow execution the correct user sysId is passed as input to decision table?
share that screenshots
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
32m ago
Yes Ankur,
Input is being passed correctly, also decision table is returning correct answer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
29m ago
However in logs, I could see below -
Note - The designated approver has been given approver_user role.