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Flow designer approvers called from decision table not triggering

Shraddha17
Tera Contributor

I have configured decision table having requestor's organization stored in combination with organization's approver. When I call this decision and pass input as Requested For (from Get catalog variable) the approval is not getting triggered. However, when a "Test" the flow from flow designer interface, the approval gets triggered. What am I missing ?

12 REPLIES 12

However in logs, I could see below -

 

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Note - The designated approver has been given approver_user role.

Tejas Adhalrao
Kilo Sage

hi @Shraddha17 ,

From your screenshots, the flow configuration looks generally correct. What I'd verify next is the value coming back from the Decision Table.The Ask For Approval action expects a valid User or Group. If your Decision Table is returning an Organization record or another reference type instead of sys_user or sys_user_group then its wont work..Open the Flow Execution Details and confirm the Decision Table returns the expected approver at runtime.

If everything above looks correct, could you share the Decision Table definition?That would help narrow down the root cause

 

 

If this solution helped, please mark it as the accepted solution. Thank you!

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