Flow designer approvers called from decision table not triggering
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
5 hours ago - last edited 5 hours ago
I have configured decision table having requestor's organization stored in combination with organization's approver. When I call this decision and pass input as Requested For (from Get catalog variable) the approval is not getting triggered. However, when a "Test" the flow from flow designer interface, the approval gets triggered. What am I missing ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 hours ago
However in logs, I could see below -
Note - The designated approver has been given approver_user role.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
an hour ago
hi @Shraddha17 ,
From your screenshots, the flow configuration looks generally correct. What I'd verify next is the value coming back from the Decision Table.The Ask For Approval action expects a valid User or Group. If your Decision Table is returning an Organization record or another reference type instead of sys_user or sys_user_group then its wont work..Open the Flow Execution Details and confirm the Decision Table returns the expected approver at runtime.
If everything above looks correct, could you share the Decision Table definition?That would help narrow down the root cause
If this solution helped, please mark it as the accepted solution. Thank you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
35m ago