Flow Designer - choosing the right action?

cameron8
Tera Contributor

I'm putting a flow in place for a separation of employment where the flow runs a look up against the CMDB-Application table and tells us what applications the affected user is a SME, owner, or support person on. 

 

My look up application records is working....but i'm not sure what action type or flow type to run next that will give me the info i'm getting from the lookup. currently, the lookup is returning what appears to be sysID's of each instead of application names. the end goal would be to take the payload from the lookup, and create a task if the lookup returns values. 

 

Screenshot 2025-10-09 160855.png

 

this is what it needs to show:

Screenshot 2025-10-09 160940.png

Screenshot 2025-10-09 160629.png

Screenshot 2025-10-09 160603.png

6 REPLIES 6

Vishwa Pandya19
Mega Sage

Hi @cameron8 ,

 

Here what you can do is once the look up records action is executed, you can create a flow variable, set the value of the flow variable variable by using the flow logic. Create an array & use dot-walking to the name of the application and push the values to the array. 
Once the flow variable value is set, you can check if the variable has any values, if yes then create a task.

 

Hope this helps.

 

If my answer helped you in any way, please mark it as correct or helpful.

would you be able to help with the creating of the array and dot walking? this is my first time going this deep on something like this. i created the flow variable and set the values, but when i create the task and try to plug in the values, its still showing the sysid's. any help here is greatly appreciated!

 

Screenshot 2025-10-10 091254.png

cameron8_1-1760105767100.png

cameron8_2-1760105788342.png

 

as you can see in the description - its still using SYS ID. here is what we should see:

cameron8_4-1760105891161.png

 

cameron8_3-1760105873194.png

 

 

Hi @cameron8,

 

VishwaPandya19_0-1760337166715.png

In this screenshot where you are selecting the Application Record, you'll have to dot walk via the script. So instead of the data pill picker, click on the script icon and you can use the example script.

Example:

VishwaPandya19_1-1760337567152.png


If my answer helped you in any way, please mark it as correct or helpful.

unfortunately I can't seem to figure this out. i can see its finding the records in the lookup records step, but for my set flow variables i'm still not getting what I need passed into it. Can you help?

 

I tried var name = fd_data._2__look_up_records.records.name

return name

 

but that didnt do it. 

 

Screenshot 2025-10-13 095727.png