Flow Designer - choosing the right action?
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2 weeks ago
I'm putting a flow in place for a separation of employment where the flow runs a look up against the CMDB-Application table and tells us what applications the affected user is a SME, owner, or support person on.
My look up application records is working....but i'm not sure what action type or flow type to run next that will give me the info i'm getting from the lookup. currently, the lookup is returning what appears to be sysID's of each instead of application names. the end goal would be to take the payload from the lookup, and create a task if the lookup returns values.
this is what it needs to show:
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2 weeks ago
you can use IF flow logic to check if any records returned or not
Then use "Create Catalog Task" flow action
where are you stuck?
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 weeks ago
I'm stuck here - when it returns the values, it appears the values are all SYSID's or alphanumeric values. see screenshot.