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Flow Designer - choosing the right action?

cameron8
Tera Contributor

I'm putting a flow in place for a separation of employment where the flow runs a look up against the CMDB-Application table and tells us what applications the affected user is a SME, owner, or support person on. 

 

My look up application records is working....but i'm not sure what action type or flow type to run next that will give me the info i'm getting from the lookup. currently, the lookup is returning what appears to be sysID's of each instead of application names. the end goal would be to take the payload from the lookup, and create a task if the lookup returns values. 

 

Screenshot 2025-10-09 160855.png

 

this is what it needs to show:

Screenshot 2025-10-09 160940.png

Screenshot 2025-10-09 160629.png

Screenshot 2025-10-09 160603.png

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@cameron8 

you can use IF flow logic to check if any records returned or not

Then use "Create Catalog Task" flow action

where are you stuck?

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I'm stuck here - when it returns the values, it appears the values are all SYSID's or alphanumeric values. see screenshot. 

cameron8_0-1760102871740.png

Screenshot 2025-10-10 083249.png

Screenshot 2025-10-10 083220.png