Flow Designer: create action when record is updated

[St_phane ERNST]

Dear Community,

First let me describe the User Story: When a ticket has been created from an email, a set of notifications must be sent when the field "affected user" is changed (sys_user Table).

Situation:

I created a flow which create a ticket from an email (Inbound email) which is working fine. Now I need to add a parameter as followed:

Condition: User ID is changed

Action: send notifications

This must be triggered after ticket creation

Note: Low code preferred

I have created another Flow but is creating another ticket instead of sending the notifications.

Thanks for your advise

Stéphane.

[Tudor]

Hello,

This is probably what I would do, without scripting:

Where you define a flow variable - reference to sys_user

Set the flow variable after insert to that value of User ID

Add do the following in parallel so that it doesn't block any additional logic that you might have

Wait for the userid to change

Finally, send the notification.

Again, no scripting is involved 🙂

Hope this helps!

 Tudor

[St_phane ERNST]

Hi,

Thanks for the proposal. However I always get an error with the condition:

Did I do anything wrong ?

Thank you

[St_phane ERNST]

Thank you

[St_phane ERNST]

With images:

Thanks