Flow Designer: create action when record is updated

[St_phane ERNST]

Dear Community,

First let me describe the User Story: When a ticket has been created from an email, a set of notifications must be sent when the field "affected user" is changed (sys_user Table).

Situation:

I created a flow which create a ticket from an email (Inbound email) which is working fine. Now I need to add a parameter as followed:

Condition: User ID is changed

Action: send notifications

This must be triggered after ticket creation

Note: Low code preferred

I have created another Flow but is creating another ticket instead of sending the notifications.

Thanks for your advise

Stéphane.

[OlaN]

Hi,

This sounds like you would want two separate Flows.

The first one is triggered when the incoming email is happening, which creates the ticket, and sends the initial notifications/emails.

The second one is triggered when an already created ticked is updated and condition is that affected user is changed, then it sends email, and additional actions as needed.

Example below

[asifnoor]

Hi,

In your 2nd flow, you shall not be creating the record. Rather you should add a condition which retrieves the existing record and check if the caller cchanges, adn fi yes, then trigger a notification or else ignore. Then it will work.

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