Flow designer field scripting

[Mohammed Ameen]

Hello Experts,

I need your help in flow designer scripting.

Requirement: Need to create a catalog item in that we have two fields one is  existing incidents  and other one is description, if we select existing incident and add new description and submit the request.

Outcome: What it should do, it should go to the existing incident and update the description and should not delete the value which is already present in the description

I have completed the above requirement by creating a flow designer for catalog item.

Here I have a issue whenever I am submitting the request it is opening the existing incident and updating the description by adding the new value and deleting the already present description.

I need your help, it should not delete the already present description and It should update the catalog description below the already present description.

Please let me know how we can achieve this requirement by flow designer action script.

[Maik Skoddow]

Hi @Mohammed Ameen 

I don't know why you think you would need any scripting. You just have to pull the data pill for the "Description" field to your "Update Record" action to reuse the already existing value:

Maik

[Mohammed Ameen]

Hi @Maik Skoddow ,

Thanks for your response.

Actually my query is, for example we have lot of existing incidents for every incident  we have description which is already present...

For example, if I take exsiting incident "Test Demo" and Test Demo incident contains "Service-now  Testing" Description and I need to update the description by adding the "planned service-now Testing" description, it should not delete and update the new description, it should settle below the existing description.

Example: Service-now Testing

                Planned service-now Testing

This is the reason I was trying with the script

Please let me know how we can achieve the above scenario

[Maik Skoddow · Accepted solution]

Hi @Mohammed Ameen 

I already provided the solution. See my above screenshot. No script required!

Maik