Flow designer send Email

[LT_23]

Hello I have the follwoing flow and I want to include an email that will be sent to the manager so that they know when their employees open a request.My question is where should I add this action and should I use the Send Email over the notification or else.

Thank you in advance  

[Aditya_hublikar · Accepted solution]

Hello @LT_23 ,

You can use Send email action which is more relative for you requirnment . If you use send Notification action then you need to create email notification first and then you can use that notification in send notification action . You can use send email action at starting of flow action if you want to simply send details about when their employees open that request . 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Bhavya11]

hi @LT_23 ,

You can use OOTB "Send Email" flow action in step number 2 after  Get catalog variables step

check below blog on how to include link

ServiceNow Flow Designer: Adding Record Link in "Send Email" flow action 

      or

You can Send Notification flow action  in step number 2 after  Get catalog variables step

 Create the notification on the Request item[sc_req_item] table and include  message body,Then trigger this notification from Flow Designer using the Send Notification action and pass the Request item record. This keeps the solution clean, scalable, and aligned with ServiceNow best practices.

also refer this for information

3 Ways to Notify with Flow Designer

[Aditya_hublikar · Accepted solution]

Hello @LT_23 ,

You can use Send email action which is more relative for you requirnment . If you use send Notification action then you need to create email notification first and then you can use that notification in send notification action . You can use send email action at starting of flow action if you want to simply send details about when their employees open that request . 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Aditya_hublikar · Accepted solution]

Hello @LT_23 ,

I hope you are doing well . Does my response helps you ? If yes then mark it as helpful and accept as solution it will helps future queries.

Regards,

Aditya

[Ankur Bawiskar]

@LT_23 

after 1st step you can add "Send Email" flow action and send email to manager

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏