Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

flow designer

rognomolta
Tera Contributor

Hi 

I new to flow designer and below is my requriment

The Okta API will lock out the token if it is not utilized for 30 days. We want a schedule flow created that will run a basic Okta function. Create a system property that will hold the test ID we will use for the action

sys properties entry

  • Name: test user id

  • Description: User ID used in the Okta API  Test flow to verify the Okta Token is valid

  • value: testuser@expamle.com

Flow scheduled to run every 25 days

  • Name : Okta API Test

  • Run AS: System Administrator

  1. Lookup user id held in system property

  2. Call action “Is User Account Locked” (input user id from previous step)

  3. If the step returns “invalid token”

    1. Generate URL

      1. Record ID: Current flow engine context ID

      2. Table Name: sys flow context

      3. Display: Flow Context Error Record

    2. create and Incident record assigned to the ServiceNow team

      1. Caller: Testnow Automation

      2. Channel: Event

      3. Assigned Group: testNOW

      4. Category: Failure

      5. Configuration Item: TestNow (Business Service Class)

      6. Short Description: Okta Integration failed with Invalid Token

      7. Description: The Okta Integration Keep-alive flow has failed due to Invalid Token

      8. Urgency: 2

      9. Impact: 3

      10. Work Notes: “Review the Context Error Record and take appropriate action. The Token is most likely locked on the Okta Side.
        #'Code' output from the generate URL step noted above#”
        i have created the flow designer as per my understanding sharing screenshot for reffernces

        rognomolta_0-1727271688302.png

        for detailed view:
        rognomolta_1-1727271744893.pngrognomolta_2-1727271841633.pngrognomolta_3-1727271866359.png
        rognomolta_5-1727272048010.png

         


        i'm having trouble in adding below  fields in worknote with the url 

        1. Record ID

        2. Table Name

        3. Display

        Please correct me if i did any wrong  in my logic and please guide or assist how to add the above  3 fields  in the worknotes

        @Ankur Bawiskar @Dr Atul G- LNG 

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

@Sandeep Rajput  @AshishKM  experts here.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************