How to change from Workflows to Flow Designs for Change Management

terrieb
Tera Guru

We are looking to start using the new OOB Flow Designs for Change Requests, but now sure how to deactivate the current Workflows to use the new Flow Designs.

 

I am sure someone has already done this, so if you have, can you please provide the "steps" we need to do in order to complete this transition.

 

Thanks!

 

Currently on Washington DC release

4 REPLIES 4

Sujatha V M
Kilo Patron
Kilo Patron

@terrieb  In Change flows, you have a filter condition which determines the "Model" and its not empty. 

 

SujathaVM_0-1727275548997.png

 

But on OOB workflows, "Model" is empty. 

 

SujathaVM_1-1727275669434.png

 

If you have done any customization in workflows, try to append the filter accordingly so that it doesn't trigger the workflow or you may check out the workflow and set it as "Inactive". 

 

SujathaVM_2-1727275798085.png

 

 

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

I don't have that Condition tab on the Workflow properties:  

terrieb_0-1727287287272.png

 

It is on Flow not on WF.

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @terrieb 

 

I will say to deactivate the WF, till the time your flow is ready & tested. The Flow mainly works on change model, so if any change or all changes are logged via the model then the flow get attached but you need to mention the flow condition as suggested by @Sujatha V M  You can check OOTB flows.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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