Flow not triggered by Service Catalog

petercawdron · ‎10-17-2019

I have a catalog item that is linked to a flow, but the flow never fires and I'm not sure why.

It all seems simple enough to set up, but nothing happens when I order an item. Have I missed a configuration step?

If I submit a record from the portal it creates an RITM. If I then test this flow using that RITM record, the flow itself works fine and creates the catalog task record, the flow itself, though, just never gets triggered when the record is created from the portal.

Is there some system property or something I might have missed?

petercawdron · ‎10-20-2019

Okay, I've figured it out... the table sc_req_item has a business rule called Start FlowDesigner Flow that controls the activation of Flows, and it hinges on the stage being request_approved (something that's not used where I'm currently working). Once I took that into account, the flow kicked off nicely...

Thanks,

View solution in original post

RC12 · ‎02-17-2022

hello,

can u tell me what BR did u write so that your flow got triggered. Our ritm stage is on request approval when it loads.

Nisha30 · ‎09-17-2024

Hi @petercawdron i am facing exact same issue, from business rule conditions what exactly you mitigated can you please share

Jackie · ‎10-05-2020

I ran into this same issue and ended up making a second flow to set the Request to approved and kick off the other flow to trigger.

Sara40 · ‎05-30-2025

It seems silly that this isn't OOTB. For older instances, they had this exact solution in Workflow, which is not there for new instances in Flow or Workflow. Thank you for this! It solved my problem!

Anton Maksymch2 · ‎08-18-2022

https://youtu.be/EFYZY8EDR9M