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for incident assignment group when i search with *keyword it gives results i want to remove the *

Debasis Pati
Kilo Sage

Hello All,

When in assignment group field i search with *keyword it gives result for example *it it will give me results of the groups which contains it what i want i do not want to put *it just normal it and it should give the results of the group names which contains it without the * search .
i know in the field attributes something we do but i forgot it.
@Ankur Bawiskar any idea on it?

 

4 REPLIES 4

Ankur Bawiskar
Tera Patron

@Debasis Pati 

sorry somewhat difficult to understand

would be nice if you add some screenshots.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @Ankur Bawiskar <
for Incident assignment group field

 
 

with-star-desk.png
without-star-desk.png

 

 



@Debasis Pati 

possible it would be instance wide change and impact every reference field

but I think it can be done on table to table basis

Making reference fields and reference variables do a contains ( * ) search rather than a STARTSWITH 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

yashkamde
Kilo Sage

Hello @Debasis Pati ,

There is a property name : "glide.ui.ref_ac.startswith"

Screenshot 2026-03-12 124734.png

 

were you looking for this?

 

Refer this :

https://www.servicenow.com/docs/r/xanadu/platform-administration/c_AutoCompleteForReferenceFields.ht... 

 

If my response helped mark as helpful and accept the solution.