g_scratchpad isn't working in Display BR after versioning up instance

Yuya Toda
Tera Contributor

The g_scratchpad isn't working in Display BR after versioning up my instance.

I am looking for the way to solve this problem.

Does anyone know this solution?

 

Thank you

5 REPLIES 5

Aman Kumar S
Kilo Patron

Hi @Yuya Toda 

Seems like an anomaly, please reach out to servicenow for helping out, may be raise a HI ticket for this.

 

Best Regards
Aman Kumar

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Isn't it working everywhere g_scratchpad has been applied in your instance? Or only a specific Business Rule? Can you share some details?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Hi @Mark Roethof 

Only a specific Business Rule, g_scratchpad has't been applied in my instance.

 

g_scratchpad is applied a lot out-of-the-box already, so its definitely on your instance.

 

Though regarding your specific business rule, can you share some details?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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