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‎04-18-2022 05:24 AM
Hello All,
I have written one catalog client script using g_scratchpad.
It is working on portal but on the backend side form.
Please let me know how can this be solved.
Script:
function onSubmit() {
var actionname = g_form.getActionName();
if (g_scratchpad.isSupportGroup) {
return true;
}
var val = g_form.getDisplayValue('datacity_service');
var ga = new GlideAjax("DataCityRequest");
ga.addParam("sysparm_name", "populateApplicationFields");
ga.getXML(populateApplicationFields);
return false;
function populateApplicationFields(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
var obj = JSON.parse(answer);
var PV_Corporate_Request = obj.property1.split(",");
var PV_Customer_Request = obj.property2.split(",");
var PV_Operations_Request = obj.property3.split(",");
var AppropriateCategory = g_form.getValue('appropriate_category');
if ((AppropriateCategory == 'Request Enhancement') || (AppropriateCategory == 'SME-Project Estimates') || (AppropriateCategory == 'Report Defect')) {
if (PV_Corporate_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Corporate-Requests');
g_scratchpad.isSupportGroup = true;
} else if (PV_Customer_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Customer-Requests');
g_scratchpad.isSupportGroup = true;
} else if (PV_Operations_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Operations-Requests');
g_scratchpad.isSupportGroup = true;
} else {
g_form.setValue('support_group', 'ITDS-BI-REQUESTS');
g_scratchpad.isSupportGroup = true;
}
g_scratchpad.isSupportGroup = true;
g_form.submit(actionname);
} else {
g_form.setValue('support_group', 'ITDS-BI-REQUESTS');
g_scratchpad.isSupportGroup = true;
g_form.submit(actionname);
}
}
}
script Include:
var DataCityRequest = Class.create();
DataCityRequest.prototype = Object.extendsObject(AbstractAjaxProcessor, {
populateApplicationFields: function() {
var obj = {};
obj.property1 = gs.getProperty("Datacity Request - DWBI-Corporate-Requests");
obj.property2 = gs.getProperty("Datacity Request - DWBI-Customer-Requests");
obj.property3 = gs.getProperty("Datacity Request - DWBI-Operations-Requests");
return JSON.stringify(obj);
},
type: 'DataCityRequest'
});
Thanks
Solved! Go to Solution.
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‎04-18-2022 05:57 AM
Actually, to make it as "safe" as possible, you may want to try a different approach: use g_scratchpad where available, else use NOW:
function onSubmit () {
var actionname = g_form.getActionName();
var scratchpad = g_scratchpad || NOW;
if (scratchpad.u_isSupportGroup) {
return true;
}
var val = g_form.getDisplayValue('datacity_service');
var ga = new GlideAjax("DataCityRequest");
ga.addParam("sysparm_name", "populateApplicationFields");
ga.getXML(populateApplicationFields);
return false;
function populateApplicationFields (response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
var obj = JSON.parse(answer);
var PV_Corporate_Request = obj.property1.split(",");
var PV_Customer_Request = obj.property2.split(",");
var PV_Operations_Request = obj.property3.split(",");
var AppropriateCategory = g_form.getValue('appropriate_category');
if ((AppropriateCategory == 'Request Enhancement') || (AppropriateCategory == 'SME-Project Estimates') || (AppropriateCategory == 'Report Defect')) {
if (PV_Corporate_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Corporate-Requests');
scratchpad.u_isSupportGroup = true;
}
else if (PV_Customer_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Customer-Requests');
scratchpad.u_isSupportGroup = true;
}
else if (PV_Operations_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Operations-Requests');
scratchpad.u_isSupportGroup = true;
}
else {
g_form.setValue('support_group', 'ITDS-BI-REQUESTS');
scratchpad.u_isSupportGroup = true;
}
scratchpad.u_isSupportGroup = true;
g_form.submit(actionname);
}
else {
g_form.setValue('support_group', 'ITDS-BI-REQUESTS');
scratchpad.u_isSupportGroup = true;
g_form.submit(actionname);
}
}
}
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‎04-18-2022 05:53 AM
Just replace
g_scratchpad.isSupportGroup
with
NOW.u_isSupportGroup
everywhere.
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‎04-18-2022 05:54 AM
Like below:
function onSubmit () {
var actionname = g_form.getActionName();
if (NOW.u_isSupportGroup) {
return true;
}
var val = g_form.getDisplayValue('datacity_service');
var ga = new GlideAjax("DataCityRequest");
ga.addParam("sysparm_name", "populateApplicationFields");
ga.getXML(populateApplicationFields);
return false;
function populateApplicationFields (response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
var obj = JSON.parse(answer);
var PV_Corporate_Request = obj.property1.split(",");
var PV_Customer_Request = obj.property2.split(",");
var PV_Operations_Request = obj.property3.split(",");
var AppropriateCategory = g_form.getValue('appropriate_category');
if ((AppropriateCategory == 'Request Enhancement') || (AppropriateCategory == 'SME-Project Estimates') || (AppropriateCategory == 'Report Defect')) {
if (PV_Corporate_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Corporate-Requests');
NOW.u_isSupportGroup = true;
}
else if (PV_Customer_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Customer-Requests');
NOW.u_isSupportGroup = true;
}
else if (PV_Operations_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Operations-Requests');
NOW.u_isSupportGroup = true;
}
else {
g_form.setValue('support_group', 'ITDS-BI-REQUESTS');
NOW.u_isSupportGroup = true;
}
NOW.u_isSupportGroup = true;
g_form.submit(actionname);
}
else {
g_form.setValue('support_group', 'ITDS-BI-REQUESTS');
NOW.u_isSupportGroup = true;
g_form.submit(actionname);
}
}
}
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‎04-18-2022 05:57 AM
Actually, to make it as "safe" as possible, you may want to try a different approach: use g_scratchpad where available, else use NOW:
function onSubmit () {
var actionname = g_form.getActionName();
var scratchpad = g_scratchpad || NOW;
if (scratchpad.u_isSupportGroup) {
return true;
}
var val = g_form.getDisplayValue('datacity_service');
var ga = new GlideAjax("DataCityRequest");
ga.addParam("sysparm_name", "populateApplicationFields");
ga.getXML(populateApplicationFields);
return false;
function populateApplicationFields (response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
var obj = JSON.parse(answer);
var PV_Corporate_Request = obj.property1.split(",");
var PV_Customer_Request = obj.property2.split(",");
var PV_Operations_Request = obj.property3.split(",");
var AppropriateCategory = g_form.getValue('appropriate_category');
if ((AppropriateCategory == 'Request Enhancement') || (AppropriateCategory == 'SME-Project Estimates') || (AppropriateCategory == 'Report Defect')) {
if (PV_Corporate_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Corporate-Requests');
scratchpad.u_isSupportGroup = true;
}
else if (PV_Customer_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Customer-Requests');
scratchpad.u_isSupportGroup = true;
}
else if (PV_Operations_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Operations-Requests');
scratchpad.u_isSupportGroup = true;
}
else {
g_form.setValue('support_group', 'ITDS-BI-REQUESTS');
scratchpad.u_isSupportGroup = true;
}
scratchpad.u_isSupportGroup = true;
g_form.submit(actionname);
}
else {
g_form.setValue('support_group', 'ITDS-BI-REQUESTS');
scratchpad.u_isSupportGroup = true;
g_form.submit(actionname);
}
}
}
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‎04-18-2022 06:01 AM
OK, so a bug exists there,
var scratchpad = g_scratchpad || NOW;
should be:
var scratchpad = typeof g_scratchpad == 'undefined' ? NOW : g_scratchpad;
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‎04-18-2022 06:17 AM
Hello Janos,
Not working.
Thanks