Hi Guys,
I have a display business rule that I am calling from a client script. When calling using g_scratchpad I am getting a "undefined" error when trying to retrieve the value of the field.
I know i am missing something really small please see below:
Display Business Rule:
Onload Client Script:
Error:
Your Business Rule script seems to be OK, but you might want to try something like this with a check to make sure the record was returned:
(function executeRule(current, previous /*null when async*/) {
//initialize the return value
var source = "";
//get the User record
var gr = new GlideRecord("sys_user");
if (gr.get(gs.getUserID())){
//grab the contents of the Source field, if the record is found (should always)
source = gr.getValue("source");
}
g_scratchpad.u_source = source;
})(current, previous);I would prefix the scratchpad variable with a "u_" to avoid issues in the future where ServiceNow "could" possibly add their own data to g_scratchpad.source.
The only thing I can think of is the BR is not really setup as a Display BR. Or not active? Can you include a screenshot of the "When to run" tab of the BR record?
Also, you might find this tool helpful when using the g_scratchpad object - "Show Contents of g_scratchpad" Tool.
Note: deleted a previous reply with the exact same text so I could reply to the original poster to avoid any confusion.
