g_scratchpad variable how to use in business rules if anyone explain it?

[Munna2]

How to use g_scratchpad variable in business rule pls explain with example

[Ravi T]

Hi,

The g_scratchpad object passes information from the server to the client, such as when the client requires information not available on the form. For example, if you have a client script that needs to access the field u_retrieve, and the field is not on the form, the data is not available to the client script. A typical solution to this situation is to place the field on the form and then always hide it with a client script or UI policy. While this solution may be faster to configure, it is slower to execute.

If you know what information the client needs from the server before the form is loaded, a display business rule can create g_scratchpad properties to hold this information. The g_scratchpad is sent to the client when the form is requested, making it available to all client-side scripting methods. This is a very efficient means of sending information from the server to the client. However, you can only load data this way when the form is loaded. The business rule cannot be triggered dynamically. In those cases, use an asynchronous GlideAjax call.

For example, assume you open an incident and need to pass this information to the client:

• The value of the system property css.base.color
• Whether or not the current record has attachments
• The name of the caller's manager

A display business rule sends this information to the client using the following script:

g_scratchpad.css     = gs.getProperty('css.base.color');

g_scratchpad.hasAttachments = current.hasAttachments();

g_scratchpad.managerName     = current.caller_id.manager.getDisplayValue();

To access scratchpad data using a client script:

// Check if the form has attachments

if (g_scratchpad.hasAttachments)

    // do something interesting here

else

    alert('You need to attach a form signed by ' + g_scratchpad.managerName);

 Regards

Ravindra

[Veer MS]

Hi, Harish,

This was explained very well by nitin_kumar please refer : g_scratchpad functionality and its use

Mark it correct if this helps you.

Thanks

Veer

[Niveditha Arula]

Hi Harish,

Kindly refer to the below link:

https://community.servicenow.com/community?id=community_question&sys_id=7971cb29db98dbc01dcaf3231f9619d9

Thank you.

[Trupti6]

Hi Harish,

Here is community thread for same question

https://community.servicenow.com/community?id=community_question&sys_id=9fa5cfeddbd8dbc01dcaf3231f961906

Thanks,

Trupti S