We have encountered an issue where some users are missing inherited roles from ITIL group. The roles were removed without any audit history.We have observed that removing a user from a group and adding them back resolves the issue. However, we are un...
Hi,In the service catlog I have a reference variable named as account, but I'm applying filter to according to the requirement in which i have used script include and calling it by reference qualifier.I have checked my script include by calling it on...
Hi Team, I have variable user which is reference to sys_user and I need to populate the user ID of the user as field message. I tried with showfieldMessage but no luck. Can anyone help me on this. Thanks
Hi All,I am using a 'catalog attachment' widget in my record producer.But for the non itil users the attachments that are added to the record are not visible But if I give the itil role to the same user, the attachments are getting visible. Please g...
I have a use case where users would be able to raise request to receive new asset, loan asset, transfer asset and liquidate asset. I'm thinking to start the process using a catalog item so a Request record would first be created. However, I then noti...
I have created OOB Agile configuration on an instance and tried creating Demo Products, Releases, Themes, Epics, Stories and Scrum tasks. Created Sprints, assigned stories to the respective sprint and kept states as different for stories. When I try ...
Hello All what are the possible ways to upload attachments(custom table attachments) to Amazon s3 bucket from servicenow.
Hi, I would like to create a report that shows me all Requests/Tasks and Incidents that have been resolved/completed by my team over the last year, so a trend report. Is it possible to get this from the same table or will I need to create two repor...
Hi, As a part of a requirement i wanted to check if we can create custom fields on the Assessment Instance Question (asmt_assessment_instance_question) and Metric Result (asmt_metric_result) tables. Which is the best table that suits for customizatio...
Hello Reader, I have a requirement to create multiple catalog tasks using a Flow Designer that works on the trigger of Service Catalog. So, here is the scenario. There a user filed of 'List Collector' type. Now, a Catalog Task should be created for e...
We are reviewing the use of the On-Call module for all our IT teams. Approximately 15 IT teams.Questions:1. While each team can setup their schedule, roster etc. who is the arching owner of the On-call module? is it the service desk? is it the SN adm...
Hi...I have to make the "work notes" field mandatory if the "priority" field changes, I have achieved this through "client script" but i need to achieve this using UI policyThrough UI policy what is the condition or script to be used ?Can anyone he...
Hi experts, I'm starting with Widgets and I'm need to pass a value from the spModal to the widget, I'm trying the "widgetInput" parameter, for example: spModal.open({ title: 'My First Widget, widget: "my_first_widget", ...
How can i transfer articles from one knowledge base to another knowledge base? What is the best practice for this?
Hello comunity, I created the announcement with valid attributes but are not showing up in production portal.However, I created the same in development instance it shows up.Please help me to troubleshoot this why it is not showing up in prod. Thanks...