How this new AI search result is configured in employee service center.
How this new AI search result is configured in employee service center. This feature came after upgrading to Washington DC. How can we stop this?
Forum Posts
Need to make State read only when ITIL user closes the task
Hi all, I need to make the State field on the SCTASK read only when the ITIL user sets the task to Closed Complete, Closed Incomplete or Closed Skipped. I have an ACL in place but that does not seem to be working as expected. Any guidance would be ...
Resolved! Fields synchronized between Parent and Childs asset OOTB
Hi, I was wondering if there is any documentation, OOTB of the fields that are synchronized betwenn parent and childs asset. Regards,
Scrip step in flow while migrating from workflow
Above is not working as expected, can you please suggest modification, or alternativesIf new name is entered in field, return yes, else no, and if new name is entered in field, create catalog task,I am migrating workflow to flow, above step in workfl...
Workflow wait for condition struck at running?
Wait for condition met satisfied but it not move forward( Workflow configured in request table) var gt = new GlideRecord('consume_asset_task');gt.addQuery('u_request' , current.sys_id);gt.addQuery('stateIN3,4,7'); // closed completed . closed incompl...
Reporting: Active on specific date?
Is there a way to report on tickets that were Active on a specific date in the past? I'm pretty comfortable with the reporting system in ServiceNow, but this one eludes me.My management would like to show that we had X number of tickets active on Jan...
Resolved! Hight a Row or variabel in a list view
I have a request to highlight a ROW or variable in a list view bast on a Catalog Item. Example:I new ticket come in and it a Catalog Item of "Remove User"The technician has list view of all open tickets from the sc_req_item table.What is want is to e...
Catalog client script for making text Bold and with some colours
Need help to write a Catalog client script to make variables ( Catalog Item Variables ) bold and highlighted with some colors. Catalog Item Variable whose type is not rich text type variable example ( single line, drop ).
How to Show the Submit Button on New record
Hi All, I want to show "Submit" button on hardware asset form when creating new record.below img I am not be able to see the submit button when creating a new record, how to visible this submit button on form. Thank You
Best way to deal with Prefered names
Hi All, We often have international staff or people with abbreviated names that use prefered names(Such as Matt for Matthew) Currently our active directory stores the legal first and last name fields individually but the prefered name is the display ...
Can i make a forward email with watermark update record in one table and insert in another table
I have a use case where customer wants forward emails with watermarkto update a recordBut this should not impact forward inbounds for other table I found this can be fixed by updating email properties, but this will impact every table which i dont wa...
Personalize AI Search using country field
Hi, We have a requirement to personalize AI Search results based on country on portal. To implement this we had to create results improvement rule on the country field on knowledge table. After implementing this we found that it is not working as exp...
Resolved! Restrict ITIL users from creating, editing or deleting CMDB items
Hi Team, We have many of users with ITIL role who can create a new CMDB item from incident form. We want to restrict or have only read access. Admins only can Create, modify or delete the CI items. Could you guys assist me how to achieve the same. R...
Resolved! Attribs not arranged in item
Hello Team,I have created one catalog item with one variable set and 3 variables in it. There are 3 variables 1. Name 2. City 3. Pin with Order as 250, 255 and 260. Once the request is submitted it will create one catalog task on RITM.But in catalo...
Regarding Related Articles to be visible on ESC Portal
Hi All,I have a requirement to add Related Articles for the Record Producers on the ESC Portal.I have added the Knowledge Article in the below : But when opening the Record Producer in front end in ESC Portal, the Related Article is not visible. Any ...
