Does setting up email notification comes under customization?
Does setting up email notification comes under customization?
Forum Posts
Public Roles
Hello All, Can someone please advise on below. What is the impact of removing public roles from OOTB knowledge ACL's and assigning snc_internal role to same?What components need to be tested or reviewed before removing the role ?
Automatically Set the Values of One Variable Based On the Values Of Another
Hello all. I'm looking to see if there's a way to automatically set the values of one variable based on the value selected for another variable within a catalog item request. For example, if a user starts filling out a catalog item request and choose...
What is the difference between watch list and work notes list in incident table?
What is the difference between watch list and work notes list in incident table?Developer Community
Need a create a Email field in my tabke
Hi Everyone, I have created a field in my table (Recruitment_magamenet). I don't see a field-type {email }in the dictionary where as I can see the Email type field in the user table(sys_user). I want to see the same email field that appears in the us...
Resolved! Check if some of the characters are numbers
Extract characters and check if the extracted value is a number. If there is the following value, I want to extract the first 3 characters and determine whether the value is a number.123-456If there is no number, print an error message in the field. ...
Resolved! Walk up Experience appointment confirmation showing incorrect time
Good morning,Currently testing the latest ServiceNow family release (Utah Patch 4) and came across a minor problem. When you schedule an in-person appointment with an engineer, you receive an info message at the top of the portal confirming the appoi...
User criteria of the catalog item on the Requested for
Hello EveryoneI have Catalog Item with a reference field (sys_user) ==> "Requested For"One more reference field (sys_user) ==> "Opened by". The Data populated in the Requested For field should populate the users only who satisfy the User criteria sa...
Resolved! Customize Email font and size
Hello SN Community, The requirement is to change the font style and size in the Compose Email pop-out to our company standard of Arial 12pt.I've tried changing our Email Client Templates, but the change does not stick - it reverts back to the Verdana...
Resolved! Catalog Item Single Line Text Validation
We have a catalog item that allows end users to request VNC access to different hosted machines. Currently, this request involves a string field that permits users to enter any value. However, we aim to modify this field to only accept valid hostname...
Notification Approval
Hi Community, I have a new state specific to a catalog item. I want to hide this new state, it should only be visible to a catalog item. Once this state is selected, it should trigger an approval to a group. If approved, need to change the state of t...
Resolved! How to setup a SMS Notification in ServiceNow without any third party integration.
Hi All, I have tried to implement SMS functionality in SNOW without any third party integration, i have followed below KB article but no good luck. KB article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569 Client req...
Resolved! Remove the Plus symbol which creates New Incident in Workspace
Hi All, I have created a Workspace for a scoped application. I want to remove the below (+) icon which shows to create a New Incident or New Interaction. I want to completely remove this (+) icon for the Agents who will be working. Can anyone please ...
Is there possibility to create catalog task after immediate approvals in ritm
Hi, I have ritm to be created with 4 approvals. i configured the conditional script on the approval process. Suppose 1st user approved, immediately catalog task has to created and second user approved, immediately one more catalog task to be created....
Issue with 'Subscription Overview' Dashboard
Hi All, In the 'subscription overview' dashboard, the ITSM fulfiller license is not showing the correct result.It is showing all the users of the groups which are added in the subscription 'IT Service Management Professional - Fulfiller User' but as ...
