generating request from Schedule job

[rahul67]

i have been trying to generate Request ticket from Schedule Jobs using the following script

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
//gives sys_id of catalog item
var item = cart.addItem('5104596487ed0910d0d4ca27cebb35fc', 1);
item.setVariable("requested_for", gs.getUserID());
var rc = cart.placeOrder();

everything is works fine but not displaying the Requested_for value by default. Please help

[Martin Ivanov]

again:

interactive session: user goes inside the system adn clicks. In this case you are able to get gs.getUserID.

non-interactive session: system is generating something (like scheduled job). then you can't access gs.getUserID and your value will be empty. that is why it is not populating.

IF you want to put something there, you myst either hardcode sys_id of some user OR set someoune in the Run as field and then passit to the script:

instead of item.setVariable("requested_for", gs.getUserID());, put item.setVariable("requested_for", current.run_as);

Mark Correct AND Helpful. Thanks!

[rahul67]

item.setVariable("requested_for",current.run_as);

still not displaying

[rahul67]

[rahul67]

[Martin Ivanov]

try with item.setValue("requested_for", current.run_as);