Resolved! Email field type
I want an email field on incident form but can't see the email field/field type in form designer/form layout. How to enable/make visible the email field ?
Forum Posts
Resolved! Servicenow Integration error 403
I need a big help on this integration since the log is not enough to troubleshooting. How do I collect detailed log or maybe do steps to make sure what's the part of integration is getting any trouble. I have done the same steps in the Postman and ev...
Custom monitoring shell script to create a service now ticket
Hello, I am a DBA and we have shell scripts written to email the DBAs when a database goes down or a server reboots. I would like to integrate it with service now, so that an incident is created in service now with appropriate priority. I would lik...
Resolved! I want to create a select box in a Catalog item, and make it so that you can select multiple choices. Can this be done?
In my select box I am adding several choices. I want the user to be able to select multiple choices, and not be limited to just one.I was hoping to use the select box to do this, because:There will be several select boxes that hold different choice...
Resolved! Default email links are not taking end-users directly to the Incident or Survey
When links are sent from ServiceNow to a non-itil user, they click they link and it takes them to the Service Portal and not directly to the record that they clicked. We can workaround this with Incidents because open Incidents show up in the user's ...
Average Response Time on Incidents Report
Hello, I am a Service Desk Technician II for my company with ServiceNow admin access. My manager and I were tasked to run servicenow as adminstrators. Both of us have had fundamental training, but there's still a lot we're trying to figure out. We ar...
Resolved! Can we make description bold in workflow activity for task creation using set value?
Hi Guys, Can we make description bold in workflow activity for task creation using set value? Regards, Karthika
Resolved! Substitute variable to Rest Message endpoint from script include/business rule
Is it possible to substitute variable to endpoint for Rest Message? I need to pass sys_id of attachment into Delete HTTP method. I have something like this: and in my script include and I have this: deleteAttachment: function (helloAttachmentSysID)...
How to transfer ticket from one domain to another?
I am working on a separated domain instance and I have a request to transfer an Incident to another domain. We have a field for Domain and I tried changing that but it won't work. I also tried exporting the ticket and editing the domain sys_id and im...
Is it possible to hide variable container in requested item [sc_req_item] form using a client script?
With Service Catalog requested item I've tried different ways to hide the container in the requested item form but none of my attempts have worked. I seem to be able to hide other variables but I am having problems finding a way to hide containers. I...
How can I notify the assignee of an SCTASK when a requestor updates the RITM?
Hello all,I'm stuck on this one and can't get it to work. Any advice on how to configure a notification so the "Assigned to" of an SCTASK gets notified when a requestor updates the RITM?Thanks!Mike
Resolved! One work schedule with multiple holiday schedules for multiple regions
Hi All,We have a requirement of configuring Holiday Schedules for exclusion of holidays from SLA calculation.We have 1 work schedule "8-5 weekdays" for multiple regions (ex: US, Australia, India etc) & this parent schedule is defined in P1- P5 SLAs.U...
Article Quality Index (AQI) Best Practices and Lessons Learned?
We are looking for best practices and lessons learned (see questions below) from ServiceNow users who have conducted AQI exercises in the last few years. Our Service Desk group is planning to conduct our first Article Quality Index (AQI) exercise. So...
Resolved! Flow Designer - Duplicate action option?
I was using the Flow Designer instead of the Workflow editor which I normally use for workflows. One thing that I can't figure out how to do is copy an existing action. For the catalog item I was working on there were a lot of Create Catalog tasks re...
Record Producer - Standard change templates
We seem to be having an issue with the OOTB "Propose a standard change" record producer when trying to use the record producer on the portal. Please see attached for screen shots of the issue. We need the view that you have on the record producer (t...
