Resolved! How to "Add annotation to the form with text 'This is an incident form' "
Hi, Can any one explain me How to "Add annotation to the form with text 'This is an incident form' ". Thanks in advance, Regards,
Forum Posts
Elevate roles missing for admin users
Hi Friends, I am seeing an issue where Elevate roles option is missing for admin users ? The first thing I thought would be missing security_admin role for admins but I am not able to find this role under all roles as well. Could you please let me kn...
Resolved! Include only the last journal entry on a report
I have a request to include either the last work note or last additional comment on a list report. I know how to include the last journal entry within notifications but I am not seeing a way to do this on a report. Any advice would be appreciated.T...
Non-ITIL user - Grant access to specific Requested Items
We want to give a group of non-ITIL users access to see all of the requested items for a specific Service Catalog Item. I've completed the following: Created RoleCreated GroupCreated an ACLCreate an Application Menu Not sure what else I need to do to...
Resolved! Issue with Variable attributes
I have a variable ina a catalog item that references the user table. I need the following functionalities in that variable: 1. Along with first name. the variable should also allow searching a user by the last name - I have used the following attribu...
Debugging sql statements that run within script as gliderecord
Hi All, There is a need to debug SQL statements that are executed within a scriptinclude / transform map's onbefore script for the purpose of facilating indexing via database. However on node logs / debug sql during execution - the gliderecord class...
Resolved! How to add manual approvals in change request form
Hi Team, How to add manual approvals in change request form for normal type of change requests and sent out an email after approval task is manually added Thanks Raj
Resolved! How to enable edit and new button in Approvers related list (List control) in Change request when state is New ?
Hi Team, How to enable edit and new button in Approvers related list (List control) in Change request when state is New ? Thanks Raj
Resolved! Updating impact and urgency choice lists
Hi all, I have been tasked with updating our priority matrix from the default 3x3 to a 4x4 model. I will need to update the existing choice lists for the impact and urgency fields too. Is there a way to update the choice lists, as well as the priorit...
From the portal when i navigate to the native view with the help of the menu section ( type url) not working properly.
When i click on the "ictview" its navigate to the native view on one click. when i open any record(menu item in fig 2) there and reload that form that record comes under the portal (which should not comes in fig 3) as the session is not logout,, ...
Table is empty but list view record count says there are 22 records
The Business Service [cmdb_ci_service] table in our dev instance has been showing a row count 22 higher than the number of records viewable in the table for at least a week. While preparing for a change, I deleted all the records in the table, using ...
How to generate JSON payload
Hi, can someone assist me to script this kind of payload (yellow highlighted) <name>The name of the downtime</name> <action name="ENFORCE_ON_REPORTS"> </action> <approver>The approver name</approver> <category>1</category> <notifica...
Resolved! Change Management Best Practice - Should I edit the OOTB change workflows or copy the OOTB workflows and edit the copy?
Hello everyone, I'm implementing the Change Management area and was wondering if it was best practice to edit the OOTB change workflows or copy the OOTB workflows and edit that copy? Also, how do I define what workflow a change type uses?
Create Request Items from excel spreadsheet loaded thru Request and transform map in a workflow
We are trying to create multiple request items thru an excel file. excel file is uploaded thru a service catalog on a Service Request and a work flow behind it copies excel file from Request to the Transform map. In the Transform map 'onBefore' scrip...
how to take the csat survey for incident and SR
how we can take the csat survey for incident and SR
