HOW TO TRACK WHETHER A INBOUND ACTION IS TRIGGERED OR NOT??
HOW TO TRACK WHETHER A INBOUND ACTION IS TRIGGERED OR NOT??
Forum Posts
Search tickets by description / short description
I am new to ServiceNow since a week back (new job).Trying to figure out how reports and filters, etc work. And the search function of course.For now, I want to be able to search all tickets (resolved and unresolved) for either description or short de...
Email in Queue > 100
Querying (by a Web service) the [sys_email] table can help to get the item "Email in Queue > 100" only.Looking for Table/Field name to query that value
Deprecated fields
We noticed we have some users that are doing reporting on incident and change and using the made_sla field and getting incorrect data. We know that this field has been deprecated and we are getting a change in place to inactivate the field but we are...
Insert a link to an Incident in my Survey Email Notifications
Hi,I am trying add some fields to a o insert a Survey Notification email link the user gets upon Incident Closure & that link should login user via SSO & open up in Service Portal for a user when they click on the link.I managed to add the fields I w...
SMConfiguration Functionality
Hi all,We're using the customer service plugin, and have a custom script on the task table that rolls work notes up to a parent record, if one exists. However, this is happening twice on some occasions in case management. I believe this is due to the...
Default Sort for Related Lists
anyone have any idea how to set up the default sort for a related list? I've found how to do it for all global tables, and I know how to sort via string queries. But neither of these apply for Related Lists. Thanks,Zach S.
Grey out fields
How to grey out all fields except one on a form when update button is clicked ?I want to make child incidents uneditable but only parent incident field is editable once user click on Update Button
HOW TO PRINT THE RESULT OF A BUSINESS RULE ON THE CONSOLE?
for example i want to print all the active records i created a business rule by following conditionswhen to run: BEFORE INSERT/UPDATE SCRIPT:var x=new GlideRecord('incident');x.addActiveQuery();x.query();while(x.next()){gs.print('active r...
Resolved! Notification sent to caller upon ticket creation
Hello,Can anybody help me with the below?Our CS team create tickets on behalf of customers on a daily basis. We are using the ITSM Incidents as tickets. We want the system to be able to differentiate when a ticket is created by a user and they select...
Resolved! Reporting on Multiple Metrics at once
I am looking for the best way to create a report against multiple metrics at once.Ideally I would like to generate a report along the lines of the below, listing numerous metrics associated with the approval and fulfillment of a requested item in the...
Resolved! Where do we get SSH Public Key for our instance?
We are trying to use sFTP to retrieve csv files to be imported into ServiceNow but we cannot find anywhere that provides the SSH Public Key for the ServiceNow instances. Where can we get the SSH Public Keys for our instances? Thanks!
how to set and get cookies at Service Portal
Hi everyone,I had some issues for Service Portal. I create a new widget for the create pop up at the index homepage.below is the code html and java script.But i want to create the Don't show me again cookies ><Anyone can help ? or everyone try this b...
Resolved! Business Rule to remove users from a group
I have seen several threads on this subject, but none of the solutions proposed seem to work for me, so I thought I would put this out there. I have 2 business rules to add users to a group based on criteria changing in the Sys_User table. the first ...
Resolved! XML data transfer from 1 instance table to another instance table
I've searched the community but didn't really find an answer to this question.I need to export (XML) data from 1 instance table to another instance on a different table.I read the doc article below that says this is possible, but I can't seem to find...