Hi Everyone, My incident module is in scoped application and SLA record is in global scope I am looking for below difference Date = Incident created date - Incident Resolved Date Date1 = Incident SLA Paused duration date Final Date = Date - Date1 (Fi...
I am trying to export selected records in user(sys_user) table. But when i was tried it export all the records in user table. Can anyone plz help here.. Thank you.
Hi GuysI was wondering if any or you have come up with a solution to save a form as "draft" without having to complete the mandatory fields first?Many thanks
I have Accidentially deleted catalog item in DevelopmentI tried using the below articles but the Export option is not available in the production sitehttps://community.servicenow.com/thread/244417?q=Restore%20deleted%20catalog%20item%20and%20variable...
What are the interview questions on Service Level Agreement(SLA)s?
Hello to all !I'm looking for the best way to send tasks like Change, HR_Case or Incident,from a record producer,with the name of the record producer in the short_description.For example : >>>Nothing found in the wiki,I'm sure you've did this before,...
what is the difference between ListV2 compatible and ListV3 compatible fields when we select client checkbox field in UI Actions
Hi, I have one related list on table X, related to the Requested Item form. It has default filter ABC. Now I want to create a new related list, also on table X, related to the Requested Item form, BUT with default filter DEF. This doesn't seem to be ...
Hello, I want to hide the email client icon/button for the closed incidents only. is it possible?. If yes how can I achieve it. Thanks, Ram
Hello experts, I am creating a catalog item in which there is some information that needs to be loaded with any user when opening the form, could you guide me on how to retrieve any user: *Employee Number *Department *Position I have a client script ...
After rejecting the approval the "sysapproval_approver", request is getting cancelled instead Rejecting. i have set run script activity in the workflow if the approval is rejected. var c_task = new GlideRecord('sysapproval_approver');c_task.addQuery(...
I have created a Catalog Item and want to show in the Mobile Interface. I have already verified that the Classic Mobile UI Properties is YES for Enable mobile web UI When I open the Catalog Item I am being asked to "Locate the Availability Choice lis...
Hello all Since our update to New York we have had a problem with our request workflow.Task item (in sc_task table) is opened from service portal an our agents can access the record. By clicking on close task button, the task item changes to closed c...
Hi ServiceNow Community, This seems like a simple question that I hope someone can help with. If I have a workflow attached to say, the [sys_user] table, is the workflow triggered before or after the record has been committed to the database? The r...
I have a requirement to update some variables on a request item via ReST after the item has been logged by an end-user. I can successfully set the standard fields, but not the variables. When I pass the below body into my PATCH command, the descripti...
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