We recently created SLAs for catalog tasks and would like to attach the SLA to tickets that were opened before the SLA was created but I can't find a way to force the SLA to run on these tickets. Is there anyway to do this?
how to add save button on to the incident form? What are the steps to it?
When I click on acknowledge button of the incident ticket the status changes 15, it should be acknowledge. Please assist
Hi,i'm trying to update requested item variables using script. i tried to do it using the setValue functionSeems like this option workreq.variables.first_name = 'MY NAME';but this option does not work:req.setValue('variables.first_name ','MY NAME);re...
Hi,I want to change the incident form view based on the role of user, severity and particular assignment group entered on incident form.I can not use view rule, as there is no scripting space in view rule to check desired role of user. I want similar...
Hi,We have one record producer which is on Incident table. In which, back end ( in the service catalog form)it is named as "detail" which is mapped to short analysis field. Now i want to restrict the short analysis field length.I have used max_length...
Hi All,Per requirement, Added unique index for few fields of a Custome table by following the steps mentioned in the link (http://wiki.servicenow.com/index.php?title=Creating_a_Custom_Table#Adding_a_Database_Index&gsc.tab=0 ) but those fields are not...
Is it possible to view change requests on the Service Portal, this is to enable requestors to see the change request they made in the same way their incidents submitted is viewable on the Service Portal.Same thing with approvers, can they view the ch...
Hi All,I have to custom customer table (u_customer) which has a list of companies from core_company table.I want to create a Related Lists in the cmdb_ci form. which should have Edit option to pick up the customer from u_customer table and link to pa...
Hello,We have a problem to tracking incident near Breached. How to create Gauges to monitor incident near Breached.for user use Gauges monitor the incidentBest RegardsWirachat
Hi Guys, I am trying to send the attachments through web services and i am using the following business rulevar StringUtil = Packages.com.glide.util.StringUtil;var gr = new GlideRecord('sys_attachment');gr.addQuery('table_sys_id', current.sys_id);gr....
We are trying to check if a ticket was assigned to a specific group on a certain day. For example, We want to get a list of incidents that was assigned to Group A on a Wednesday. How can this be approached?
Dear ServiceNow Developers I made a custom incident table which was extended from the ServiceNow's default incident table.And as an index number of the incident report, I made a column "Call_ID" which is my custom column(please see picture 3...
When creating a new table which leads to the creation of a new module, I always notice that the menu name is same as the table name but in the name of the module, an addition 's' is added. for instance, If I create a table by the name mongoose_server...
I am writing an inbound action that looks for a specific subject so I added my contains filter in the conditions with my requirement. This works no matter what the case is as long as it matches the text, however when I write similarly the same thin...