generating request from Schedule job

[rahul67]

i have been trying to generate Request ticket from Schedule Jobs using the following script

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
//gives sys_id of catalog item
var item = cart.addItem('5104596487ed0910d0d4ca27cebb35fc', 1);
item.setVariable("requested_for", gs.getUserID());
var rc = cart.placeOrder();

everything is works fine but not displaying the Requested_for value by default. Please help

[rahul67]

no use shloke

used the scritpt as you said 

[rahul67]

didn't work Shloke

[shloke04]

Hi,

Okay not an issue. For me it is working and have verified it as well. But no issues, please try this script now. This is also working for me:

createRequest();

function createRequest() {

    var cartId = GlideGuid.generate(null);
    var cart = new Cart(cartId);
    //add your requested item to the cart by sys_id of the catalog item
    var item = cart.addItem('e212a942c0a80165008313c59764eea1', 1);// Replace your cat item sys id here

    var rc = cart.placeOrder();
    var getUser = getUserDetails();
    var reqRecord = new GlideRecord('sc_request');
    reqRecord.get(rc.sys_id);
    reqRecord.requested_for = getUser;
    reqRecord.update();

}

function getUserDetails() {
    var user = new GlideRecord('sys_user');
    user.addQuery('sys_id', gs.getUserID());
    user.query();
    if (user.next()) {
        return user.sys_id.toString();
    }
}

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[rahul67]

No bro not working , i dnt know why. just copied your code and tried but not working

[rahul67]

Hi Shloke, how to auto populate short description and description for this