Get approval from External email address

[Priya Shid1]

Hello All,

I want  approval from client whos id is not listed in sys_user table. I tried to send email using create event activity by sending ID as Param from workflow to notification. But, that isn't working. Can you help me on the same?

Thanks,

Priya

[Maik Skoddow]

Hi @Priya Shid 

unfortunately this is not possible, as the system impersonates as the identified user when going on with the next actions like approving.

And it would also be a high security risk if anyone in this world could send emails to ServiceNow and trigger critical actions.

Also auditing wouldn't make sense if it is not possible anymore to see afterwards who has approved.

Kind regards
Maik

[Priya Shid1]

Hello Maik Skoddow,

can we at least sent an email to external id instead of approval? and then use inbound action for further processing of request?

[Maik Skoddow]

Hi @Priya Shid 

sorry, but I don't understand your question. Can you please provide a descriptive example?

Kind regards
Maik

[Priya Shid1]

hello Maik Skoddow,

I have requirement to get approval from Client but as we cannot generate approval for external user i'm thing to just send an email and then use inbound action to to identify whether client is agreed upon conditions based on reply?

can we do that?