Hi, Is there a way (i'm guessing via a script) that the email client can automatically add all attachments on an incident record when a new mail is created? Alternatively, is there any method of adding attachments sent via the email client and copyin...
I created a new category in the incident screen but i'm not able to create a subcategory choices when i select the category. I'm following the process for Istanbul https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incid...
HiI have create Data look up Defintions similar to Incident for Priority field, its not working for change form , its working fine for incidents. Release Helsinki.Any Leads.?TIA
I am trying to define an ACL for problem management as follows. · If "Smith" is entered in the "assigned_to" field, Smith can have authority to read / update that record · Conversely, if "Smith" is not entered in the "assigned_to" field, Smith can no...
Hi, Fairly new to SN development so apologies if I'm missing something obvious. I'm wondering if it is possible to use the answer to a Risk Assessment question as the basis for a Risk Condition?What we have is a Risk Assessment used in our change pro...
I have a table that contains a "list" field (of users). I attempted to import records into this table via the Excel template and ran into a problem. While most fields of the table imported without issue, the list field was left blank. To keep it s...
Is there a way to re-assign multiple incident records? Both the Assigned To and Assignee would be changing and we would want the appropriate notifications to be triggered.
Hi All, I need to create a pop up message on submittal of a service catalog item. I'm using the following script and it does nothing. Please help! function onSubmit() {alert ("Please submit form 104333");}
Hello,Our company has Service Now, and we're looking at SIEM technologies like Q1 Labs, EIQ Networks, Arcsight, etc.To anyone's knowledge, is there a Logfile consolidation/SIEM product that has integration with Service Now outside of sending email?Th...
We are starting our journey to implement ITSM at Schneider Electric. I wanted to reach out to community to understand if there is any recommended template for gathering business requirements? Which will help us in the future to map it easily with Se...
Hi guys, on our CHG form we currently ask a yes/no question if there is to be 'Downtime?' - we want to change this so rather than asking yes/no, we ask 'Duration of downtime'? What is the best way (field type) to force consistency of answers. Ideally...
Hi all.I am trying to update the options available for one reference variable on a catalog item based upon the currently selected value in a second reference variable on the same form.Specifically, in Variable1 the user selects a type of phone to ord...
Hi Since Jakarta or Istanbul, there are some new Client Scripts available to check Start and End Dates against each other.Each Script uses the same function: validateStartDateBeforeEndDateWhere is this function? I can't find it in another onLoad Clie...
Hi all,So, i am looking to make the risk assessment mandatory before requesting for approval?What is the best way to do it? Please suggest ASAP.
Hello Folks, wondering if there is a way to find if a ticket is created in the business hours or not and set a flag based on the output. The requirement goes like this. Business Hours are 8 30am to 5 30pm. Incident is created between 8 30am and 5 3...