Purpose: We have a team that wants to measure how many times they are touching an Incident and who did the touch, they define a touch as adding a Work Note from their team. Because they do NOT assign Incidents to individuals we cannot use assignmen...
Hi All, Could anyone please help to create a report in below format ? We are on Madrid release. Thank you in advance. Regards, Ashish
see the below diagram 1-Priority
We have few notification, Now we need to add header footer to the email template what is the best solution to do it? so that it should be compatible with outlook application aswell. Requirement is as below: 1. The email content appears in a table, a...
I want to create a variable which takes only numbers for Single line text. Please help.
Hi,Is it possible to hide any/all CI's that have a Life Cycle Status set to Retired and has an Operational Status of Ceased?If so, can this be done as part of a condition that if the CI has been retired for more than 90days and has a Life Cycle Statu...
Others in operations are needing to create additional subtasks on requests. I've looked and kind find the correct role to apply to them. Does anyone know what I'm missing?Scenario: From a RITM, go to the bottom where the tasks are. With the righ...
Hi, What is the use of calculated value that is present in Dictionary Entry,Please tell me with some script Thanks in advance
Hi Guys, I am trying to set 'additional comments' journal field of change form with some answers given by end users for record producers. I can able to set same for existing record but when a new record is being created at the same time i want to set...
Hello, I have an issue when i want to send attachment to a third party tools (Redmine). The third party need in the header the Content-Type: application/octet-stream I build my json as excpect but i my request body i have this error: **Payload loggi...
Hi, I am new to On-Call scheduling and would like to automatically assign all received INCs to the available On-Call agent. I have published a 2-shift On-Call schedule and need to have all received INCs automatically assigned to an agent when the O...
Hi All, I need the Task short description to display depending on the "Type of Request" selected. The requirement is to ensure that both the "type of request" selected, the second variable + requestor's name reflect in the "Task short description". ...
I have a reference field on my form called Company. I have another reference field on my form called Point of Contact User. Both fields are reference fields to separate tables and Point of Contact User is a child table to the Company table (all Point...
Hello, Requested Item state is being stuck to "Pending" by default. Can you please assist what could be possible issue. Thanks
I want to have an incident automatically generate for me on a specific day of every month. Is there a way to create a recurring incident that I can close every month and then it will automatically recreate an incident for me at a specific date?
