I'm working with a client who is using the Interaction table as a landing page to field emails and phone calls. From the interaction ticket, we have a select box which asks what ticket type the agent wish to raise. They can select interaction, incide...
I created a new catalog item named "Student Loaner Program", that contains a dozen custom fields. I have an Excel spreadsheet with about 700 rows that I need to import into ServiceNow, resulting in 700 newly inserted records of the Student Loaner Pro...
Hi Community, I have created new holiday schedule entries for existing schedules. I need help in moving schedule entries from one instance to another. I see 'Add to Update set ' related link in the schedule entries form Can I use that to manually add...
Hello All,Im trying to complete the ITSM (Madrid) Simulator but now I am not sure if the simulator has some issues or I don't know what are the best practices.One of the task is creating a Problem from an Incident. The instructions are the following:...
Hi guys,I'm trying to create problem ticket through P1 INC generation. i want to achieve this by using business rule. Please advise how can i achieve this, response in beginning to end is much appreciated.ThanksPrabhat
Hello community, I want to add a declarative action as field decorator in the agent worspace. This works so far. I want to add an icon, but I don't know which icons are available. Only the following icons are known to me. https://<service-now-nstance...
Hi All, I have a variable of reference field type with simple condition in it. I need to sort the results by a column in descending order. I used variable attributes section where ref_ac_order_by=columnname. This is doing ascending order sorting. How...
Hi, I am trying to populate sub category list in agent workspace incident creation. On selecting the category the sub-category L1 list doesn't populate. This is the client script: function onLoad() { //alert ("CS running now"); //Type appropriat...
Hi All, Which table i need to use to translate the variable of catalog item. Right now i used item_option_new filed name as instruction and help text. Thank you, Sai.
We are using a client script to be able to populate location automatically when there is a screen pop. The screen pop happens for us when we get a call and the user pops up, they then click new incident on the users page and it brings them to the i...
I wanted a daily report in the form of a line graph by hour of the day to that would show the count of journal entries per technician in my department. However, it doesn't look like you can create such a report from this table. Is there a way to do...
Please help me with Best practices for HAM and SAM or any document?
Hi guys,I am working to understand the asset management modules and how the information flow between ITAM and SAM in the ServiceNow applications. I understand that Asset Management Application includes some modules that related to software (asset l...
Hi All, We are facing an issue wherein the below code works fine in Global Application but in scoped application I am getting the error that GlideImportSetLoader() and GlideImportSetTransformerWorker is not supported. Can you please assist? var trans...
I'm trying to view Interaction Records (i.e. IMS000, not Incidents, or Requests) in Agent Workspace. Right now all I can see are incidents and request, but I have interactions that exist in ITSM, but I'm unable to see them in Agent Workspace. Any rec...
