Resolved! How can I use Markdown text in "Change Request" - "Implementation plan" text area
I want to use Markdown text in text areas in Planning section of a Change Request. How can I styled text in these text areas?
Forum Posts
Resolved! Dynamic reference qualifier for variables of Service Catalog
I would like to use dynamic reference qualifier for variables of Service Catalog. I create script in System definition > Script Includes. I can use the script as dynamic reference qualifier for column of Form. But I can't for variables of Service Cat...
Resolved! Can any one explain how to call script include from business rule. please explain the differences between ondemand /classless , extend an exising class and define a new class.
Hi All, Can any one explain how to call script include from business rule. please explain the differences between ondemand /classless , extend an exising class and define a new class.
I want to Create a report which shows 'Incidents assigned to me' and add it to your homepage Add critical incidents report on home page
Hi, I want to Create a report which shows 'Incidents assigned to me' and add it to your homepage Add critical incidents report on home page. Thanks in advance, Regards,
Resolved! Clear a record producer variable based on value of another variable
Hi All, I have two record producer variables 1. week_day / Type is checkbox 2. screened_date / Type is Date The use case is when week_day is checked, screened_date should clear out (this is if a value has already been entered) and should not display ...
Change Management Blackout Schedules and Dealing with Exceptions
Hello, Investigating the usage of Blackout Schedules. Once we have those in place, I would be interested in hearing what others are doing when there is an "exception". Example: Our Blackout Schedule may exclude Production Changes from taking place du...
Resolved! Create an Incident after clicking "ok" button in pop up window
I have a requirement to create a new Incident by clicking on UI Action "Create Incident" from RITM form. While clicking on "Create Incident", a pop up opens and prompt the user to enter the comment and click OK. After clicking OK the new Incident has...
When Outage and Announcements are generated off of an incident record the time stamp is different.
So in our environment when an incident is promoted to major incident an outage record is created when the outage begins as well announcement record to post on the Service Portal. We have recently noticed that the major incident time stamp is differ...
Update Set Issue
Hello All, While i am trying to move my update sets in another instance from one instance, it shows me an error "This update's payload is empty or is not properly formatted XML". Any help on this is highly appreciated. Thanks,Arun Devendran
Resolved! I want to hide a field from a sys_popup view
Hi, I want to hide a field from sys_popup view but that field should be visible only to service_desk role users. That role already exists in my instance. Can anybody help me with that. Let me know if i can achieve this without coding. Thanks, Vaishna...
Bulk Upload Asset and CI information
Hi, The customer site I am working on doesn't currently use any form of discovery, the cmdb has been updated in the past by bulk upload via spreadsheet. We are about to do the same again due a large laptop refresh, these are new assets (and ci's) tha...
Resolved! How to "Add annotation to the form with text 'This is an incident form' "
Hi, Can any one explain me How to "Add annotation to the form with text 'This is an incident form' ". Thanks in advance, Regards,
Elevate roles missing for admin users
Hi Friends, I am seeing an issue where Elevate roles option is missing for admin users ? The first thing I thought would be missing security_admin role for admins but I am not able to find this role under all roles as well. Could you please let me kn...
Resolved! Include only the last journal entry on a report
I have a request to include either the last work note or last additional comment on a list report. I know how to include the last journal entry within notifications but I am not seeing a way to do this on a report. Any advice would be appreciated.T...
Non-ITIL user - Grant access to specific Requested Items
We want to give a group of non-ITIL users access to see all of the requested items for a specific Service Catalog Item. I've completed the following: Created RoleCreated GroupCreated an ACLCreate an Application Menu Not sure what else I need to do to...
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