Get Assignment group based upon Business service in the Incident form

Gowtham29
Tera Expert

everyone,

We have business service 'Blackberry' with support group 'Capacity Mgmt'

When ever the business service is selected as 'Blackberry' then the assignment group look up list needs to show only 'Capacity Mgmt'. Now if we select business service as 'Blackberry' then the assignment group look up list showing up all the groups. I need only one record should be displayed based upon the support group of business service which we selected. Please see the below screenshot for your reference.

find_real_file.png

 

find_real_file.png

I need to show up only record here based upon business service but currenlty it was listing 31 groups here. Please help me to resolve this and Thank you in advance

7 REPLIES 7

Did this work Gowtham? Please mark my answer correct to close the thread down if so.

Thank you David, this helped me a lot

If this is resolved, please can you mark my answer correct to close the thread?