Hi, we came across a weird issue where a licensed user added a comment to requested item that was waiting for approval. As soon as they added their comment the req item got approved. I have tried looking at the business rules on sc_req_item table bu...
Hello Team, We have platform level property for incident auto closure 10 days from the resolved to closed state. Would like to configure 15days for only particular assignment group incidents(Example : CRM Group), remaining should follow same 10 days...
Bring country code according to site.Check for specific country format (number of digits).In the (sys phone territory) table entries, we have related list like phone validation (sys phone validate) here in this we have condition field so now we have ...
Is there a way to use the OOB Query AD Orchestration activity to pull the members of a particular AD group? I know you can use the Query AD to see if a person is a member of a particular AD Group, but can you also use it to pull all the names of peop...
I have a requirement where there is a field called Approval Group, which is of 'LIST' type, which is referencing to the Group table.I wanted to show only list of groups which have members in it. Kindly let me know how this can be achieved by advanced...
Hi everyone, Can I get advice and suggestions on a requirement we received I'm not sure how to move forward with. We need the following to take place using flow designer:-submitter will submit a request-The request is then reviewed. -If determined a...
Hi All,The following is my requirement, I want to process an excel file which will be sent to ServiceNow from a record producer which is on the data source table. I want to run a transform map and create records automatically on the target table.Targ...
If the user selects the list collector option on the variable, the option will be displayed in the SC task description using flow designer, and the assignment group will be allocated to that specific group based on the choice selection.
On the list screen, how do I click "Next Page" without clearing the checkbox on the previous page?Every time I click "Next page" on List, the record that was checked on the previous page is unchecked.Please tell me how to solve it?
Hi everyone,I'm hoping to get some advice on change request approvals in our Servicenow instance (version Vancouver).Right now, approvals go to the assigned group, which works well generally. But I'd like to explore a simpler way to make sure the rig...
Hi Team, We have list of fields which all are of type string, as the list is too big, we tried to create it by uploading a EXCEL sheet. The entries got created in sys_dictionary table, but the column labels are empty for all the new fields.column lab...
Hello Team, We need to create a Save and Submit button in scoped Application in one of the table 1.For Submit button, when the user click on the submit button or context menu submit the field "Draft" should be update to false and other fields should ...
I have a request to add a variable to the end of our Short Description variable. I'm looking for something like Short Description: I want to add additional software to my laptop - Joe JonesJoe Jones is a variable called "Requested For" This is what I...
Hi, Is there any way to find how long the ticket is in one queue before escalated to other team (Report on Time queue for Escalation).Can anyone please help on this, It will be helpfull. Thanks!
As assignment group is a mandatory field in our change requests, I am looking for a way to set the assignment group for a particular service onChange. I thought I had found the solution with a data lookup rule but it's not working as intended. I use...