Report on re-opened requests
Hi, Trying to report on re-opened requests over last 12 months but cannot see re-open count on the request table, is there an easy way to report on this? Thanks,Alex
Forum Posts
How to show the RITM variables section in Approval page in portal?
Hi Experts, There is an ask from customer that the RITM variables section in the native UI should be visible in the Approval page in portal as well. Currently, the approval page in portal shows the variables as shown in the below image; But client is...
How to use $timeout function to send data to server side on portal
Hi All, I am trying to send from the client controller to the server side, I am getting the data on change of field which is a choice list on portal which is a HTML Field. So i tried without $timeout the data is not coming properly so i am using $t...
how to create database view table on history and x table
We have tried this way but no results.table // order // prefix // where conditionx table //300 //fr // rl_id=fr_sys_id sys_history_line //200 // hl // hl_set=rl_sys_id sys_history_set // 100 // rl // kindly assist
How to create report based on string value
How to create create report based on string value and if 1st 2 values are unique then i want to show in one single line bar chart Ex: HYD Campus - Main BlockEx: HYD Campus - 12nd BlockEx: HYD Madhapur - Block Ex: Pune - Mumbai MainEx: Pune - Head off...
Not able to add a report for sum of a string field
HI All, I have below requirement...I am trying to develop a report to calculate the sum of a field which is created as a string field. When I tried to create a report it doesn't give me an option to select this field. IS there any other way to accomp...
Resolved! Dynamicly restrict list of CI choices based on selected category/subcategory - Incident
All,I have a business requirement to restrict the list of CI choices based on selected category/subcategory on the incident form.So for example, we have a category = Hardware and a Subcategory = Computer. In the configuration item field I'd like to h...
Resolved! How to get all the Catalog Items from all the SCTasks assigned to all my groups using script include
I want to get the list of all the ITEMs from all of my SCTasks. 1. Get all SCTasks assigned to is (dynamic) one my groups. (assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744) 2. Get all Items from all the SCTasks in the query. SCTASK > RITM > R...
Resolved! Generate a unique QR code for every record
I am trying to create a unique QR for every record of a custom table. I have spent hours applying various solutions currently present on community but unable to generate any QR code (the best I was able to create a barcode). Maybe I lack fundamental ...
Flow Designer Error Handler
Hi All, I am trying to create tasks when there is an error in flow designer. Is there a way we can make a flow error out to test this scenario? Can we create a error is any step of flow? Thanks!
please answer below the queation
when change record state get changes to schedule then planned start date and planned end should be mandatory and display warning message under planned end date fields(message :please select start and end date
Notification not triggering for a catalog
Dear All, We have configured a simple notification for a complete catalog and the catalog is having 90+ catalog items.The mail was sent out from the system since the notification is triggered, but suddenly from few days this notification has stopped ...
Error on Workflow while proposing standard Change template
Hi When we submit proposal for new Standard Change request and request is approved. It pops up the message twice as ; Info Message At least one of flow, workflow or execution plan should be filled. Otherwise, when order is placed, then even on approv...
Update Incident in the default Form
Hello,I have the problem that the users with the itil role cannot update incidents in the form view. It is possible to update on the list.Do you have any idea what I can check? I see the ACL for write is true, but it isnt work. Best regardsJustin
How to execute scheduled import in flow designer??
Hello all,I want to execute the scheduled import 3 times in the flow. And if it has given error then incident will be created. I have tried this below is screen shots and script using custom action. But by doing it. It is creating execution records m...
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