How to make field visible and make mandatory when we change value from field 1 to field2?

Hi All, Actually we have  three reference fields(Assigned to , Secondary officer, Primary Officer), so here whenever incident created these are empty and we assigned one officer, now the requirement was like1) if for example when incident created thr...

Restrict form submission when the script include return a value to onsubmit client script.

If the user selects a particular Business service (reference field) in the incident record producer, it should restrict the form submission. For others it should allow.Business service field refers to the cmdb table. In the cmdb table, we have an att...

Leave date greater than 5 days and asset not returned in workflow will trigger a task in RITM

Hi, I am trying to implement a script in the if activity in the workflow to trigger a task based on the yes condition. 1- There are multiple dynamic tasks in WF which is triggering for different assets assigned to the offboarded user. We have a custo...

How to access enable the variable sets childe object variable not access

Auto tag assignment based on short description and group

When an incident is created, we need to check the short description for keywords and the assignment group. We should then look up these keywords in the label table. If we find matched labels with the short description keywords, we need to ensure that...

Approvers can't access approval records content in Employee center portal

We recently implemented a scheduled job to scan the sysapproval table and send notification reminders to approvers with a link to the Employee Center portal for approval.During testing, we discovered that some users cannot view the content because th...

Getting around truncated text on smiley faces in a survey

When we moved to Employee Center portal and surveys can now be accessed via the surveys quick link we noticed that the text used with the smiley face images is now truncated. I can't seem to find any ServiceNow documentation on this limitation and we...

How to actual start date(work_start) and actual end date(work_end) work in change request?

Hi everybody, There is a requirement that i need disable the function that actual start date and actual end date auto capture in system, i found that it work in script include(ChangeRequestStateModelSNC_normal/standard/emergency) and protected. Howev...

how to change user basis on choice field

Hi All, I have below requirement ...there is one custom table called WBS in witch there are 1 choice field called Purchasing Group in that choice field there are total 3 choice. one more field called User list witch is reference field and refer to us...

Can't hide fields in service operations workspace with client script

So i have these fields that i need to hide when i open a certain task or RITM but the problem is the script just keep getting ignored. It works in the default view but it doesn't work in the Service Operation Workspace in workspaceIn the default view...

3. Set the state to "Awaiting Change" when a Change is created from the incident using the existing "Create Normal Change" and "Create Emergency Change" UI actions.

3. Set the state to "Awaiting Change" when a Change is created from the incident using the existing "Create Normal Change" and "Create Emergency Change" UI actions.

How to clear reference field value

Hi All,in my custom table I want remove reference field value bases on change of choice. kindly let me know how to do it.I have 2 fields 1 is choice called Purchasing Group on change of this field reference field called User list value should be clea...