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Resolved! Issue with comparing values in Flow

Hi All, I am working with flow and I have an item where I have Lookup Select Box which looks like:It has been created like that cause in variable I need values from field 'Operating system'But now I have an issue cause I need to add in flow condition...

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Kasia5 by Tera Contributor
  • 449 Views
  • 2 replies
  • 2 helpfuls

Resolved! Change color of helptext

I want to change the color of the help text under the field from red to dark blue, but can't seem to find where the help text is located. Can you give me a hand?  

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Run script updating a field 2 times

Hi Community, A run script is updating a field 2 times. Here is the code. //get sctask numbervar sctnum = '';var sct = new GlideRecord('sc_task');sct.addQuery('request_item', current.sys_id);sct.query();if (sct.next()) {    sctnum = sct.number;}if (c...

Resolved! Selecting a change request with an interactive filter

Hi, I want to select a change request or more beeing active on a date I define with an interactive filter e.g. today. My concern is that not all changes running today are displayed. I build my filter this way: work_date, start_date and end_dateIn my ...

chrifan by Mega Expert
  • 669 Views
  • 3 replies
  • 1 helpfuls

Where are email logs stored indefinitely in ServiceNow?

I require assistance in identifying the table name within ServiceNow where email-related details, specific to a record, are stored. For instance, when an email is sent from a workspace linked to a particular record, this action is recorded under acti...

Need help to create report on sys_trigger table

Unable to create a report on sys_trigger table as that table is not found in reports tables list.Please suggest to create a report on this table@Ankur Bawiskar  @Sandeep Rajput  please suggest 

Snow User4 by Tera Contributor
  • 657 Views
  • 5 replies
  • 1 helpfuls

Resolved! Temporarily disable Hardware Asset Management Professional Plugin

Hello, We recently installed several plugin dependencies in order to implement HAM/SAM in our ServiceNow environment but now we're getting errors when trying to close Incidents: We discovered the error is a requirement of the HAM/SAM plugins:  https:...

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Mary Ramirez by Giga Contributor
  • 1296 Views
  • 7 replies
  • 5 helpfuls

Resolved! To copy variable's value into a journal type field

Hi Community, I have few select box variables, if user selects the value of those variables as rejected, rejection reason field will populate. I want to copy the value of those variables if they are rejected along with the rejection reason from sctas...

New features and Issues fixed from Tokyo to Vancouver

Hello Team ,  We are planning for upgrade from Tokyo to Vancouver, could anyone please help on the brief summary or document or references which has new features and problem fixes of Tokyo to Vancouver in ITSM space. Any feedback on the same will be ...

Kaustubh k by Tera Contributor
  • 290 Views
  • 1 replies
  • 1 helpfuls

Resolved! Cannot see record

What would cause the following? I have several new tables extended from Incident. 

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jbasa by Tera Contributor
  • 383 Views
  • 1 replies
  • 0 helpfuls