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Move guided tours

Had someone part of our Problem Management Team create a Guided Tour in our Dev environment and we'd like to move it to Test and subsequently to Prod.   Is there a way to export/import a Guided Tour?   I attempted an export and then loaded it into th...

sgmartin by Kilo Guru
  • 3301 Views
  • 7 replies
  • 5 helpfuls

Catalog item: Dynamic price for variable

Hey everyone,I'm currently getting introduced to the Service Catalog and have begun creating some basic Catalog Items.I have a case where the customer would like to have a quantity discount on a service based on quantity selected.Example:<Generic Ser...

Resolved! How to sync the assignment group of the RITM and Catalog Task?

When a Task is created, how can I keep the Assignment group field in sync with the RITM assignment group field. update: as in synced at all times, if the ritm assignment group is updated then the task should be updated too

aimughal by Tera Contributor
  • 1247 Views
  • 9 replies
  • 1 helpfuls

Resolved! Field values not getting cleared

I have created a Script Include and catalog client script on the Requested for field. But when I remove the requested for files value the remaining field values of location, city etc are not cleared and remaining the same. Script Include: var User = ...

GBS by Tera Contributor
  • 517 Views
  • 1 replies
  • 1 helpfuls

Resolved! Data Dump Help!

We have recently moved away from ServiceNow to another ITSM provider.I have a team of SQL dba's asking "how do we access the data"? 1. we cannot connect to the database, please see the below error: I’m getting an error with companyname_sftpmig_lhr_CH...

Filter templates on template bar

Hi,I have a requirement by where I need to filter out the templates shown on template bar at bottom of form. On the incident form we have a custom choice field 'product', we have 3 products we can select.We create a template for each category of inci...

Rash99 by Tera Contributor
  • 714 Views
  • 2 replies
  • 0 helpfuls

Change Request report

I am creating a report using the Table change Request option. Within the Available/Selected conditions on the right, is it possible to filter to where I am able to locate the Implementation tasks and their owners? I am not trying to use the Change Ta...

Resolved! Tags in ATF

Hi, does anyone know, if it is possible to test Tags in ATF. I have to check if tag is added after creating an Outage. Any idea? BR

OMT by Tera Expert
  • 366 Views
  • 1 replies
  • 0 helpfuls

Resolved! Customize form for each group

I want to set the items to be displayed by default in the incident for each belonging group, is it possible?

Ideguchi by Giga Contributor
  • 1195 Views
  • 4 replies
  • 1 helpfuls