Get the Interaction number into the Custom Reference filed in Incident form

[rajesh29]

Hi Everyone,

I have Created reference field called Parent Interaction(reference table: Interaction) on Incident form. here my question is how to get the associated Interaction Number on this field? Could you please help me on this.

Thanks,

Rajesh Bandila.

[Aman Kumar S]

Hi @rajesh29 

You can just one line in "create incident" UI action on Interaction table:

inc.u_parent_interaction = current.getUniqueValue();// just validate your variable name

as below:

[rajesh29]

Thank @Aman Kumar S 

It's working as expected when I create new Incident. But I need to get the interaction number when ever interaction is associated with any Existing Incident.

Could you please help me on this?

Thanks,
Rajesh Bandila.

[Aman Kumar S · Accepted solution]

Hi @rajesh29 

Create a BR on the interaction_related_record table, and set the value for task

(function executeRule(current, previous /*null when async*/) {

    var grInc = new GlideRecord("incident");

    if(grInc.get(current.getValue("task")){

        grInc.setValue("u_parent_interaction", current.getValue("interaction"));//check field name

        grInc.update();

    }

})(current, previous);

[rajesh29]

Thanks @Aman Kumar S 

It's working perfectly. Thanks a lot!!