Getting email even after RITM is closed

[Shivani_singh]

The User is getting email even after the Ticket is closed.
What changes should i do that it will not trigger when the ticket is closed.

[Ankur Bawiskar]

@Shivani_singh 

it means some background activity is triggering the email

Are you sure you checked scheduled job and flow for this?

[Tai Vu]

Hey @Shivani_singh 

If the notification should not be sent after the ticket is closed, you can simply add one more condition to the notification filter. For example, include a condition like Active is True in the notification's criteria to ensure it doesn't trigger when the RITM is closed.

Cheers,
Tai Vu